Job Description

Are you a strong communicator who thrives in fast-paced environments? Do you have a passion for delivering exceptional service and solving problems quickly and efficiently? We're looking for a Customer Service Representative/ Transport Administrator to support our transport and logistics operations in Laverton North.

About Us: n

Our Client isis a leading provider of transport and logistics solutions across the Nation. They specialise in reliable, on-time delivery and outstanding service — and our Customer Service/ Transport team plays a key role in that success.

What You'll Do: n

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- Serve as the first point of contact for customer inquiries related to delivery times, and order status and provide proactive communication to customers about any changes to schedules or services
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Coordinate with drivers, dispatch, and warehouse teams to track and update delivery progress

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Manage and resolve delivery issues, delays,



or service concerns professionally and efficiently

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Dispatch paperwork for the transport team in a timely manner

What We're Looking For: n

Previous experience in customer service, preferably in the transport or logistics industry

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Robust communication and organisational skills

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Ability to multitask and remain calm under pressure

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Strong MS Office and Excel skills is a must and familiarity with transport management systems is a bonus

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A problem-solver with a customer-first attitude

What We Offer: n

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- Competitive hourly rates
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- Supportive and experienced team environment
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- Full time opportunities available for the right candidate
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Working Hours: Monday - Friday 9-5pm (MUST be flexible with days/times and working weekends where required) #J-18808-Ljbffr

📌 Admin (Melbourne)
🏢 Labourforce
📍 Melbourne