Job Description

Seven Hills / Western Sydney | $70,000 - $95,000 + Super | Full-time, office based

The Company n

Our client is an established Australian manufacturer specialising in engineered industrial products and fluid-transfer solutions.

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Operating across a range of industrial, infrastructure, OEM and engineering markets, the business works with customers requiring specialised hose assemblies, stainless steel products, fittings and engineered solutions.

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With continued growth across the business, they are expanding their internal sales function and are looking for people who enjoy working with technical products, customers and problem-solving .

The Role n

This is a busy Technical Internal Sales position supporting customers primarily via phone and email.

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You’ll work closely with customers to understand what they need, identify the appropriate product or solution and manage the process through quoting, order placement and delivery.

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The team handles a high volume of enquiries and approximately 150 quotations per month , so this role will suit someone who is organised, comfortable managing multiple priorities and enjoys keeping customers updated throughout the process.

Your responsibilities will include n

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- Responding to customer enquiries via phone and email
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- Understanding customer requirements and recommending suitable products
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- Preparing, processing and following up quotations
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- Processing sales orders and coordinating customer requirements
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- Following up customers regarding outstanding quotations
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- Providing updates on orders, lead times and deliveries
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- Liaising with the workshop and production team around customer orders
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- Working with engineering on more technical applications
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- Liaising with local and international suppliers where required
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- Supporting external sales and management
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- Maintaining accurate customer, quotation and sales information within the ERP system
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- Working within established pricing and discount parameters
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- Contributing to the development of more standardised internal sales and quoting processes
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About You n

The client is open on exact product background . You don't need previous hose experience.

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What is more significant is experience working with technical, industrial or trade-based products and being comfortable discussing product requirements with customers.

Relevant backgrounds could include n

Industrial supplies, tooling, safety/PPE, electrical products, welding equipment, industrial gases, pumps, valves, hydraulics, pneumatics, bearings, seals, fasteners, hose and fittings, plumbing products, HVAC/refrigeration, automation, instrumentation, machinery or other technical products.

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Experience in roles such as Internal Sales, Technical Sales, Sales Support, Trade Sales, Parts Interpretation, Customer Service or Internal Account Management would translate well.

You’ll ideally have n

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- Previous internal sales or customer service experience
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- Exposure to technical, industrial or trade products
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- Confidence speaking with customers over the phone and email
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- Experience preparing quotations and processing orders
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- Good attention to detail and follow-up skills
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- The ability to understand technical product information
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- Strong organisation skills in a high-volume environment
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- Experience using an ERP or sales/order management system
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- Good Microsoft Word and Excel skills
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Opportunities at Different Levels n

Due to growth, the business is open to candidates across different experience levels.

Junior - circa $70,000 + Super n

Suitable for someone with customer service, trade counter, parts or junior internal sales experience who wants to develop into technical sales.

Mid-Level - circa $85,000 + Super n

For an established internal sales professional comfortable independently managing enquiries, quotations and customer follow-up.

Senior - circa $95,000 + Super n

For an experienced technical internal sales professional who can work autonomously, handle more complex enquiries and take an informal lead within the team. This is not currently a direct people-management position.

What's On Offer n

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- $70,000 - $95,000 + Super , depending on experience
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- Full-time permanent opportunity
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- Growing Australian manufacturing business
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- Exposure to specialised industrial and engineered products
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- Support from experienced engineering, operations and sales teams
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- Genuine opportunity to develop technical product knowledge
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- Autonomy to manage your own workload as your capability develops
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- Opportunity to join a business investing in more structured sales processes and systems
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- New and improved workshop/office facilities planned in Kings Park , approximately five minutes from the train station
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The position is currently based in Seven Hills and is fully office based - no hybrid working .

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This role requires full, unrestricted Australian working rights.

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📌 Internal Technical Sales - Industrial Solutions (Sydney)
🏢 Lead Group
📍 Sydney