Job Description

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

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Employment Type: Permanent

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Closing Date: 22 Oct :59pm

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Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

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Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra! n

At Telstra, we’re more than just a leading telecommunications company— we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store— you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

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Opportunities available across these locations:

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- BATHURST
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- DUBBO MALL
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- MUDGEE
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- ORANGE
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- PARKES
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What You’ll Be Doing: nn
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
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- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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- Collaborate and Contribute:



Work closely with your team to create a welcoming workplace where everyone is supported to achieve store goals.
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Salary and Benefits: nn
- Plus 12% Superannuation
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- Plus 10% Variable Remuneration**
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- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
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- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
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- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
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- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
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- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
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- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
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Is it You We’re Looking For? nn
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
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- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
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- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
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- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
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- Resilience and Positivity: You have a can-do attitude, even when things get busy.
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- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
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Inclusive Culture Statement n

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

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