Job Description

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- Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
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- Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
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- Prepare group quotations, contracts, rooming lists, payments and group movement information.
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- Build and maintain strong relationships with clients, PCOs, travel partners and internal stakeholders.
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- Support, coach and develop team members through ongoing training, guidance and performance feedback.
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- Assist the Portfolio Reservations Manager with daily tasks and team supervision.
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- Handle escalated guest and client enquiries professionally and efficiently.
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- Monitor group inventory, forecasting and business trends to maximise hotel performance.
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- Produce group reservation reports, forecasts and analysis to support business decisions.
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- Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
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- Identify opportunities to improve processes, systems and team efficiency.
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- Champion Accor standards, values and our Heartist culture in everything you do.
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nQualifications n
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- Previous experience in a Reservations Supervisory role or similar leadership position within a hotel environment.
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- Strong knowledge of group reservations and hotel operations.
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- Experience using Opera PMS and Microsoft Office (preferred).
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- Exceptional organisation skills with the ability to manage multiple priorities in a fast-paced environment.
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- Proven ability to coach, mentor and motivate team members.
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- Excellent communication, stakeholder management and relationship-building skills.
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- A commercial mindset with solid attention to detail and problem-solving abilities.
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- Ability to work independently while contributing positively to a collaborative team culture.
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- Passion for delivering outstanding customer service and guest experiences.
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nBenefits and Perks n
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At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.

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Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

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nOur commitment to Diversity & Inclusion: n
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Group Reservations Supervisor • Melbourne, Victoria, Australia

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📌 Group Reservations Supervisor (Melbourne)
🏢 Novotel
📍 Melbourne