Job Description

We're looking for an experienced Configuration Analyst to support the uplift and ongoing maturity of a large enterprise ServiceNow CMDB environment.

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This is a hands-on role focused on CMDB data quality, governance, remediation and accountability , working closely with technology teams, service owners, asset managers and ITOM specialists. You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.

Responsibilities n

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- Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
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- Establish clear CI ownership, governance and accountability across technology teams
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- Define, monitor and report on CMDB health metrics and KPIs
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- Develop dashboards and reporting around CMDB health, compliance and asset management
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- Implement certification and attestation processes to maintain data integrity
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- Educate stakeholders on Configuration Management best practice and RACI responsibilities
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- Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
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- Support commissioning and decommissioning processes across the asset lifecycle
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- Ensure Configuration Management standards, controls and governance requirements are maintained
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Skills nn
- Strong hands-on experience with ServiceNow CMDB
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- Solid understanding of ITIL and Configuration Management / SACM principles
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- Experience with CMDB governance, data remediation and data quality improvement
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- Strong knowledge of CI ownership, controls and governance frameworks
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- Experience developing dashboards, reporting, KPIs and performance metrics
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Highly regarded: nn
- ServiceNow ITOM / Discovery experience
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- Asset lifecycle management experience
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- Large-scale CMDB uplift or transformation programs
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- Governance, risk and compliance exposure
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- Experience within financial services, payments or another regulated workplace
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📌 Configuration Analyst - ServiceNow CMDB (Sydney)
🏢 Charterhouse
📍 Sydney