Job Description

Role Description n

We are seeking an experienced and highly driven Assistant Store Manager to support the leadership of our Gold Coast Pop-Up store. This is a fixed-term full-time position.

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This role requires a hands‑on leader who can operate at pace, lead floor operations day to day, and help build a high‑performing retail environment. You will work closely with the Store Manager, Retail Operations Manager, and Head Office team to ensure seamless execution across all areas of the business.

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You will support staff management and role assignment across the floor, monitor performance against sales and service targets, and help deliver a premium in-store customer experience that reflects the Mode Mischief brand.

Key Responsibilities n

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- Assist the Store Manager in overseeing daily store operations and leading floor operations, ensuring operational excellence and efficiency
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- Lead, motivate, and develop the retail team to achieve and exceed sales targets and service standards
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- Coordinate staff management and role assignment across the floor, ensuring the right coverage at the right times
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- Monitor individual and store performance against targets, providing feedback and coaching to support growth
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- Work closely with the Retail Operations Manager and Head Office to align store performance with company objectives
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- Assist with staff scheduling, training, and onboarding to maintain a skilled and engaged team
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- Drive consistent visual merchandising standards and maintain store presentation to brand guidelines
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- Support opening and closing procedures, inventory management, and loss prevention efforts
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- Proactively identify operational challenges and implement effective solutions
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- Represent the brand with professionalism and integrity at all times
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Qualifications and Experience nn
- Proven experience in retail supervisory or management roles, ideally within fast‑paced, high‑volume environments
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- Demonstrated leadership and team management capabilities
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- Exceptional customer service and communication skills
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- Strong organisational and problem‑solving aptitude
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- Ability to enforce operational standards and compliance
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- Knowledge of visual merchandising best practices
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- Ability to thrive in a dynamic environment with competing priorities
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- Knowledge and passion for the brand
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This is a unique opportunity to join a quick‑growing brand during a key stage of its retail expansion. As part of the Gold Coast Pop-Up team, you will help bring the Mode Mischief brand to life in this market, contributing to a premium retail experience that reflects the brand's identity and ambitions. If you're a driven retail professional with genuine knowledge of and passion for the brand, we would love to hear from you.

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📌 Retail Assistant Manager (City of Gold Coast)
🏢 Mode Mischief
📍 City of Gold Coast