Job Description

Dutch Cargo | Moorabbin, Melbourne VIC | Full-time | $79,500–$80,000 + super

About Dutch Cargo n

Dutch Cargo is a specialist eBike and eCargo Bike business based in Moorabbin, Melbourne. For over 15 years, we have helped families, individuals and businesses find practical and sustainable mobility solutions.

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We represent a range of premium European and international eBike and eCargo Bike brands and work with both private customers and businesses throughout Australia.

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We are a small, hands-on team looking for a Technical Sales Representative who combines strong customer and sales skills with an interest in technical products and sustainable transport.

About the role n

This is a full-time sales-focused role responsible for developing new business, managing customer relationships and providing technical product advice across our range of eBikes, eCargo Bikes, accessories and mobility solutions.

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You will work with both existing and prospective customers to understand their requirements, recommend appropriate products and solutions, prepare quotations and follow opportunities through to sale and delivery.

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As a small business, the role also includes practical operational responsibilities associated with supporting customers and completing the sales process.

Key responsibilities n

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- Develop recent sales opportunities with businesses, organisations and other prospective customers
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- Identify and approach potential B2B customers and develop ongoing commercial relationships
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- Manage incoming sales enquiries and proactively follow up prospective customers
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- Understand customer requirements and recommend suitable eBike and eCargo Bike solutions
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- Provide detailed technical and product advice across bikes, components, accessories and available configurations
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- Conduct product consultations, demonstrations and test rides
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- Prepare quotations, proposals and sales orders
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- Maintain relationships with existing customers and identify repeat and additional sales opportunities
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- Manage sales opportunities and customer information through our sales and CRM systems
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- Work towards agreed sales targets and KPIs
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- Maintain accurate records of sales activity, opportunities and customer communications
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- Assist with exhibitions, demonstration days and other business-development activities
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- Support B2B and B2C sales channels
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Sales-related operational responsibilities nn
- Processing and coordinating customer orders
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- Coordinating bike, accessory and parts requirements for customers
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- Liaising with the workshop, suppliers and logistics providers regarding customer orders
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- Assisting with stock availability and sales-related inventory requirements
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- Coordinating deliveries and customer handovers
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- Maintaining showroom presentation and product displays
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- Providing general after-sales and customer support
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- Assisting with other reasonable day-to-day activities associated with delivering our products and services
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About you n

You are confident working with customers and enjoy understanding their requirements and finding the right solution. Ideally, you will have:

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- Previous experience in sales, technical sales, account management or business development
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- Experience working directly with customers and developing ongoing customer relationships
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- Confidence explaining technical products and solutions
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- Strong communication and interpersonal skills
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- A proactive approach to developing new business
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- Good organisational and follow-up skills
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- Experience working towards sales targets and KPIs
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- Good computer and CRM/business-system skills
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- An interest in cycling, eBikes, sustainable transport or technical consumer products
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- The ability to work effectively in a small, hands-on team
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Experience in the bicycle industry is an advantage but is not essential. Product and technical training will be provided.

What we offer n

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- Full-time position based in Moorabbin
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- Work with leading international eBike and eCargo Bike brands
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- Product and technical training
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- A varied role combining technical sales, business development and customer relationships
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- The opportunity to work in a growing sustainable-transport industry
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- Supportive, experienced and hands-on small team
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📌 Technical Sales Representative (Melbourne)
🏢 Dutch Cargo
📍 Melbourne