Job Description

Pipe Couplings (A/Asia) Pty Ltd, established in 1972, is one of Australia’s leading manufacturers of poly pipe and fittings.

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This role is ideal for someone who enjoys working with systems, supporting sales processes, and delivering excellent customer service in a fast-paced manufacturing environment.

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This is not an account’s role—it is a key position focused on supporting the sales function through accurate order processing, system management, and customer coordination.

About the Role n

You will play an important role in keeping our sales operations running smoothly by managing orders, maintaining accurate system data, and supporting both customers and the sales team.

Key Responsibilities n

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- Process and manage customer orders accurately using Unleashed (ERP) and CRM systems
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- Handle incoming customer enquiries via phone, email, and online platforms
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- Support the sales team with quotes, pricing, product information, and general enquiries
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- Maintain and update customer, pricing, and product data across ERP and CRM systems
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- Coordinate with production, warehouse, and logistics teams to ensure timely order fulfilment
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- Monitor order progress and provide updates to customers as required
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- Generate basic reports and insights using Excel and internal systems
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About you nn
- Experience in sales administration, internal sales, or customer service support role
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- Data entry and experience with CRM platforms, and/or Microsoft products including Excel.
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- Strong attention to detail, particularly when processing orders and managing data
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- Excellent communication skills with a strong customer service focus
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- Well-organised with the ability to prioritise tasks and manage time effectively
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- A proactive, solutions-focused mindset with the ability to keep things moving
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- Comfortable working in a fast-paced, team-oriented environment
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What we offer nn
- Competitive Salary package
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- Stable, long established Australian manufacturing business
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- Supporting and collaborative team workplace
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- Ongoing training and development opportunities
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This role is best suited to someone who enjoys working at the intersection of sales, customer service, and systems, rather than pure administration or accounts.

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If you’re looking to build your career in sales operations and administration, we’d love to hear from you.

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📌 Internal Sales Support & Administration Officer (Sydney)
🏢 Pipe Couplings (A/Asia)
📍 Sydney