Job Description

Sunshine Coast | Full-Time | Leadership Role

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Team Leader – Insurance Repairs

Are you highly organised, confident leading a team and experienced in insurance repairs, restoration or make-safe works? n

We are looking for an experienced Make Safe Team Leader to join a well-established insurance repair and building business on the Sunshine Coast.

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This is a key leadership position for someone who thrives in a quick-paced environment, can confidently coordinate multiple jobs and priorities, and genuinely enjoys leading people.

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You’ll oversee the day-to-day Make Safe function, coordinating field teams, subcontractors and urgent works while ensuring jobs are completed safely, efficiently and within insurer requirements.

The Role n

You’ll be responsible for:

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- Leading, supporting and coordinating the Make Safe team
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- Managing the allocation and scheduling of Make Safe jobs
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- Prioritising urgent works based on risk, safety and insurer timeframes
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- Coordinating trades, restorers, field technicians and subcontractors
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- Monitoring jobs from initial response through to completion and handover
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- Liaising with insurers, loss adjusters, customers and internal teams
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- Reviewing Make Safe scopes, costs and contractor invoices
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- Monitoring SLAs, response times, job progress and quality
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- Ensuring accurate photos, reports, documentation and job updates are completed
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- Managing supplier and subcontractor performance
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- Supporting WHS compliance and safe work practices
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- Coaching and developing team members
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- Helping improve systems, processes and operational efficiencies
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- Assisting with CAT/storm response and high-volume periods when required
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About You n

We’re looking for someone who is organised, confident and comfortable taking ownership.

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Ideally, you will have experience within:

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- Insurance building repairs
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- Make Protected / emergency response
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- Restoration
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- Reactive maintenance
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- Building or construction coordination
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- Field team or subcontractor management
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You’ll need to be someone who can keep a lot of moving parts organised without becoming overwhelmed.

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You’ll also have:

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- Strong leadership skills and confidence managing a team
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- Excellent scheduling and coordination abilities
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- The ability to prioritise quickly when urgent jobs come through
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- Strong communication and stakeholder management skills
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- A practical understanding of building and construction
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- Experience dealing with trades and subcontractors
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- Good commercial awareness around costs, scopes and invoicing
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- Strong computer and job management system skills
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- A calm, solutions-focused approach when things get busy
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Experience dealing directly with insurers, loss adjusters, strata managers or insurance repair stakeholders would be highly regarded.

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A trade or building/construction background is advantageous, along with a White Card and relevant industry tickets.

The Person n

This role will really suit someone who loves leading a team and gets satisfaction from keeping an operation organised and running smoothly.

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You’ll be the person people turn to when something needs to be sorted.

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You’re calm under pressure, confident making decisions, comfortable dealing with trades and clients, and able to keep your team focused when priorities change.

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Most importantly, you’ll take ownership of your role and genuinely care about delivering a great result for the customer and the wider team.

Why Apply? n

This is an opportunity to join an established Sunshine Coast business in a key leadership position where you can genuinely make the role your own.

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If you have experience in insurance repairs, Make Safe, restoration or a similar building/construction environment and you’re ready to step into a role where you can lead, coordinate and make things happen, we’d love to hear from you.

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📌 Team Leader - Insurance Repairs (Sunshine Coast)
🏢 Lightning HR
📍 Sunshine Coast