Job Description

Why join us? n

Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market-leading presence across television, audio, publishing and digital.

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Seven West owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au; LiSTNR; the Hit and Triple M radio networks; The Nightly; The West Australian; The Sunday Times; and PerthNow.

A day in the life… n

You're a driven IT Service Desk Analyst joining our team to help us deliver reliable, secure and continuously improving IT services across Australia's leading cross-platform media organisation.

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You'll work closely with infrastructure, development, vendors and service providers, and report directly to the Service Delivery Manager. This role is based in Sydney.

More specifically, you will n

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- - Act as a primary contact for IT incidents and service requests, accurately logging, assessing, prioritising and progressing each case
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- - Diagnose and resolve hardware, software, network, access and business application issues, escalating complex matters to the appropriate team within agreed timeframes
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- - Install, configure, maintain and upgrade workstations, operating systems, software, network equipment and related IT services
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- - Support secure remote access, wired and wireless networks, Cisco devices, endpoint protection and other cybersecurity controls
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What will you need nn
- - Demonstrated IT service desk experience in an ITIL-aligned workplace, with experience using IT service management tools
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- - Experience supporting Microsoft technologies, including Windows, Microsoft 365, Active Directory, Exchange and SharePoint
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- - Strong verbal and written communication skills, with a professional telephone manner and customer service focus
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- - Sound analytical, troubleshooting and problem-solving skills, including the ability to identify root causes and emerging trends
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Still not convinced? Let us sweeten the deal! nn
- - 7Perks: Exclusive discounts, wellness perks & recognition programs.
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- - Flexibility: Generous leave options including fertility, parental & volunteering leave.
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- - Growth: Learn your way with , SPARK Mentoring programs & more.
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From employee advocacy groups to our Reconciliation Action Plan and gender equality certification, we’re proud to lead the way in building an authentic, inclusive workplace.

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Seven is proud to be the first media company in Australia to receive the WGEA Employer of Choice for Gender Equality certification and is a proud partner of UN Women.

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Resumes from recruitment agencies will not be accepted.

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📌 Service Desk Analyst (Sydney)
🏢 Seven Network (Operations
📍 Sydney