Job Description

About the Role n

An exciting opportunity exists for an experienced and passionate Assistant Store Manager to join a high‑profile retail environment known for delivering exceptional, immersive customer experiences. Working closely with multiple Store Managers, this role plays a pivotal part in leading engaged teams, elevating service standards, and driving strong commercial outcomes.

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As Assistant Store Manager , you will lead from the front — inspiring your team through best‑in‑class service, operational excellence, and authentic leadership. You’ll contribute to creating a memorable in‑store atmosphere while ensuring performance targets, compliance requirements, and presentation standards are consistently achieved.

Key Responsibilities Customer Experience n

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- Lead the day‑to‑day customer journey, ensuring a premium, immersive brand experience for every customer.
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- Manage the retail and/or lounge environment to deliver seamless, high-quality service.
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- Respond promptly to customer feedback, resolving concerns to achieve positive outcomes.
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- Maintain appropriate staffing levels aligned to service peaks.
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Presentation & Product nn
- Ensure all food and retail products are displayed impeccably, maintaining exceptional visual merchandising and sensory experience standards.
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- Execute in‑store promotional calendars and product sampling activities.
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Team Leadership & Development nn
- Support recruitment to build a capable and high‑performing team.
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- Motivate, coach, and develop team members through regular feedback and training.
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- Champion onboarding programs and ongoing skills development.
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- Foster strong product knowledge and brand storytelling within the team.
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Communication & Connection nn
- Communicate operational updates clearly and consistently.
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- Encourage collaboration within the store and with cross‑functional teams.
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- Listen to team insights and act on feedback where appropriate.
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Governance & Compliance nn
- Maintain accurate stock levels, rotation, and ordering processes.
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- Ensure compliance with hygiene, food safety, OH&S;, cash‑handling, and security standards.
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- Identify maintenance needs and elevate to support teams.
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- Complete financial reporting requirements accurately and on time.
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Productivity & Profitability nn
- Optimise labour coverage to support productivity and service quality.
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- Monitor store performance and identify revenue‑enhancing opportunities.
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- Set and review daily team targets and provide coaching to achieve them.
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- Reduce waste and maintain stock integrity through effective processes.
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Skills & Attributes nn
- Passionate about delivering inspirational, memorable customer experiences.
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- Creative, curious, and driven to find better ways of working.
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- A positive, kind, and engaging leader.
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- Strong communicator who is transparent, consultative, and supportive.
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- Resilient, adaptable, and solutions focused.
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- Committed to building a learning culture and developing others.
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- Able to connect daily operations to broader strategic goals.
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Please be aware that sponsorship is unfortunately not available for this role.

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📌 Assistant Store Manager - CBD (Melbourne)
🏢 Agrifutures
📍 Melbourne