Job Description

n

n
- Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
n
- Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
n
- Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
n
- Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
n
- Accurately identify and determine the most appropriate resolution path for each recovery claim.
n

Brief Description POSITION ACCOUNTABILITIES nn
- Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
n
- Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
n
- Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
n
- Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
n
- Accurately identify and determine the most appropriate resolution path for each recovery claim.
n

Requirements n

EXPERIENCE

n

Secondary Hiring Leader - - Jamie Troy Derooy

n

n
- Customer service experience
n
- Debt recovery experience
n
- Well grounded negotiation skills
n




- Strong understanding of liability and Australian road rules.
n
- Motor claims insurance experience
n
- Good understanding of the legislative, regulatory and compliance obligations.
n
- Good understanding of the litigation process including quantum and state requirements.
n

Skills nn
- Excellent verbal and written communication skills
n
- Persistence and resilience in challenging conversations
n
- Share a passion for achieving results in a Fast paced target driven environment
n
- Willingness to learn and take feedback for continuous growth
n
- Thrives in a collaborative team environment
n
- Robust attention to detail
n
- Adaptable to changes in processes and environment
n
- Ability to prioritise tasks effectively and manage multiple responsibilities concurrently
n

Summary n

PURPOSE OF THE ROLE

n

The core purpose of this role is to drive the effective management of disputed recovery claims and associated files within the Motor Third Party Recoveries Department. This involves proactively overseeing a portfolio of complex claims, diligently ensuring strict adherence to all regulatory requirements. By consistently achieving cost-effective and high-quality claims handling, this position directly contributes to the financial health and operational efficiency of Auto & General. This critical function is accomplished through the cultivation of robust relationships with both internal teams and external service providers, thereby ensuring optimal outcomes for the organisation.

n

#J-18808-Ljbffr

📌 Senior Claims Consultant (Brisbane)
🏢 Auto & General Australia
📍 Brisbane