Job Description

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Sydney, Hybrid

The opportunity: n

We're partnered with a fast-growing, AI-native SaaS business that is transforming how specialist healthcare practices operate.

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This is of the most exciting Head of CS roles on the market, they are growing 300% YoY, fresh VC backing, and are now moving into serious scale-up mode across product, team and global reach.

The role: n

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- Lead and develop the Customer Success & Support teams
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- Own onboarding, adoption, retention and expansion
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- Build scalable segmentation, engagement and customer health frameworks
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- Introduce the playbooks, processes and reporting needed for scale
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- Develop the customer strategy as the product portfolio expands
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- Partner closely with Product,



Sales and Engineering
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- Balance strategic leadership with a hands-on approach
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Who we're looking for: nn
- Head of CS experience in a startup/scale-up SaaS environment
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- Track record managing a CS team of 5+
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- Robust leader who's built and driven high-performing teams
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- Proven results on growth and churn reduction
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This is a genuine opportunity to own a major function, work closely with the founders and leadership team, and shape CS strategy within a rapidly scaling AI business.

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📌 Head of Customer Success (Sydney)
🏢 Talent Forge Group
📍 Sydney