Job Description

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At BioPak, we're on a mission to eliminate single-use plastic — and we need passionate people to help us get there.

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If you thrive in a fast-paced environment, love solving problems and genuinely care about delivering exceptional customer experiences, this one's for you.

What you'll be doing: n

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- Handling inbound sales enquiries and customer support via phone & email
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- Supporting key accounts and resolving escalations with confidence
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- Managing CRM data with accuracy and ownership
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- Collaborating with the Customer Care team on delivery issues
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- Championing our most valued customers through our Watchlist program
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What we're looking for: nn
- A customer-obsessed communicator
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- CRM savvy and tech comfortable
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- Cool-headed under pressure
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- Detail-oriented and great at prioritising
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- Open to feedback and hungry to grow
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Why BioPak? nn
- Gym membership — fully covered by us
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- Friday office lunches every week
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- Real investment in your development and growth opportunities
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- Beautiful Bondi Junction office with a stocked kitchen and a crew that actually has your back
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- Work that means something — every day n

We're not just a packaging company. We're a certified B Corp on a mission to accelerate the world's transition away from single-use plastics. Every product we make is designed to leave the planet better than we found it.

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Our Giveback Fund supports environmental and social initiatives that align with our values — because doing good business and doing good in the world aren't mutually exclusive.

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With our own house of sustainable brands and a published Impact Report holding us accountable to real change, you'll always know exactly what you're contributing to.

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This isn't just a customer service role. It's a chance to be part of a movement.

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#BioPak #Hiring #CustomerService #Sydney #BondiJunction #Sustainability #JoinTheCrew #CustomerExperience

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📌 Customer Service Executive (Sydney)
🏢 BioPak
📍 Sydney