Job Description

We’re on a mission to become the best specialist lending company in Australia and New Zealand, and we’re looking for ambitious, driven people to help get us there.

n

We’ve got bold goals and a explicit vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

n

If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.

n

As our business continues to grow, so does our collections team. If your someone who enjoys problem solving, building relationships and helping customers with a way forward, this could be the role for you.

The Role: n

We’re on the hunt for even more Collections specialists to join our growing team. Every day you’ll have the chance to make a real impact by working closely with customers experiencing financial pressure, helping them understand their options and find a way forward. Using your problem solving abilities, sound judgement and strong communication skills, you’ll guide customers through the next steps with clarity, confidence and empathy.

n

This is an excellent opportunity for someone who is resilient, customer focused and motivated by helping people find practical solutions, while building a rewarding career within a growing business.

What you’ll be doing n

n
- Building genuine relationships with customers and understanding their current situation
n




- Having confident but empathetic conversations about overdue accounts
n
- Working with customers to set up sustainable arrangements and payment plans
n
- Advising customers on available options and explaining obligations clearly
n
- Collaborating with internal teams to resolve issues and ensure the best outcomes
n
- Maintaining accurate records and following regulated processes
n
- Contributing to continuous improvement by sharing insights and feedback
n

What you’ll bring n

n
- Experience in financial services, banking, lending, insurance, or a similar regulated environment is preferred
n
- Strong communication skills - both written and verbal
n
- A calm, professional approach to tough conversations
n
- A problem-solver’s mindset and a genuinely helpful attitude
n
- Solid organisational skills and comfort working with systems and processes
n
- Resilience, positivity, and a team-first approach
n

Our values are the fabric of what makes BFS, BFS n

They guide our decisions, shape how we work, set the standards we hold ourselves and each other to, and build the trust that brings us together.

n

Champion the Customer: We put people at the heart of every decision

n

Win Together: We achieve more when we work as one

n

Do What’s Right: We act with integrity and take responsibility

n

Be Curious: We keep an open mind to new possibilities

n

Together, these values help create a workplace where people can grow, contribute and do their best work.

#J-18808-Ljbffr

📌 Collections Officer (Sydney)
🏢 Branded Financial Services
📍 Sydney