Job Description

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Are you ready to build a career with a truly global organization?

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At VFS Global , we are the world's leading outsourcing and technology services specialist for governments and diplomatic missions worldwide. Operating in 144 countries and serving 63 client governments , we facilitate visa, passport, and consular services that enable millions of people to travel internationally. Since 2001, we have successfully processed millions of applications, making a meaningful impact on global mobility.

About Us n

Are you ready to build a career with a truly global organization?

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At VFS Global , we are the world's leading outsourcing and technology services specialist for governments and diplomatic missions worldwide. Operating in 144 countries and serving 63 client governments , we facilitate visa, passport, and consular services that enable millions of people to travel internationally. Since 2001, we have successfully processed millions of applications, making a meaningful impact on global mobility.

Why Join VFS Global? n

Global Impact
n Be part of an organization that supports governments and travelers worldwide. Your contribution will help facilitate international travel and mobility across the globe.

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Diverse and Dynamic Workplace
n Work in a multicultural workplace where no two days are the same. Gain exposure to diverse customers, processes, and experiences.

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Professional Growth
n Develop your customer service, communication, and administrative skills while working with industry-leading processes and standards.

Key Responsibilities Visa Application Processing n

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- Scrutinize, collect, and verify visa application documents for processing.
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- Record and maintain application data accurately and promptly in the system.
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- Ensure all applications are processed within the specified Turnaround Time (TAT).
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- Maintain high levels of accuracy and attention to detail while handling applicant information.
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Customer Service & Support nn
- Assist applicants with inquiries through face-to-face interactions, email, and telephone communications.
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- Promote and facilitate Value Added Services (VAS) to applicants.
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- Encourage customer feedback to support continuous service improvement.
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- Deliver exceptional customer service while maintaining professionalism at all times.
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Compliance & Operations nn
- Manage passport and document logistics with applicants, consulates, and logistics providers.
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- Ensure strict adherence to Standard Operating Procedures (SOPs), guidelines, and compliance requirements.
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- Support the Deputy Manager and Operations Manager in daily operational activities.
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- Contribute to process improvements that enhance productivity and service quality.
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Knowledge, Skills & Competencies Essential Requirements nn
- Basic computer literacy.
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- Proficiency in Microsoft Office applications.
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- Good typing speed and data entry accuracy.
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- Strong customer service and communication skills.
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- Ability to handle customer queries and complaints effectively.
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- Knowledge of the local language.
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- Strong attention to detail and organizational skills.
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Preferred Competencies nn
- Ability to innovate and recommend process improvements.
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- Strong problem-solving skills and presence of mind.
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- Ability to work in a fast-paced environment while maintaining accuracy.
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- Team-oriented with a positive and adaptable attitude.
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📌 Operations Officer - Japanese Speaking (Sydney)
🏢 VFS Services Australia
📍 Sydney