Job Description

Senior Customer Experience Officer (PART-TIME) n

An exciting opportunity has become available for an experienced and customer-focused skilled to join a busy Customer Experience team based in Rhodes, Sydney, NSW.

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This role is within the public sector and is located in Rhodes.

Description n

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- Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
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- Address and resolve customer enquiries promptly and professionally.
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- Maintain accurate records of customer interactions and transactions in the system.
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- Collaborate with internal departments to ensure seamless service delivery.
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- Identify and escalat(e) issues or complaints to the appropriate team or manager.
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- Assist in improving processes and systems to enhance customer experience.
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- Support the team in achieving service level agreements and performance targets.
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- Provide training or guidance to junior team members as needed.
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Profile n

A successful Senior Customer Experience Officer should have:

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- Strong customer service skills with a focus on delivering positive outcomes.
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- Experience in handling customer enquiries in a professional setting.
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- Proficiency in using customer relationship management (CRM) systems.
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- Excellent verbal and written communication skills.
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- Ability to work effectively as part of a team and independently.
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- Attention to detail and strong organisational skills.
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- Problem-solving abilities to address and resolve customer concerns.
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- Current class "C" driver's license
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- Working with Children Check or willingness to obtain one
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- Current First Aid & CPR training
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- Fluency in Mandarin or Korean
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- Experience working within local government or a similarly regulated environment.
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- Exposure to finance administration.
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Job Offer nn
- Temporary position providing valuable experience in the public sector.
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📌 Senior Customer Experience Officer (PART-TIME) (Sydney)
🏢 Michael Page
📍 Sydney