Job Description

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Lead the retail operation at one of Byron Bay’s most exciting hospitality venues.

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North Byron Hotel is looking for an experienced and commercially minded Bottleshop Manager to lead the day-to-day performance of our retail business. Based at 61 Bayshore Drive, you’ll play a key role in delivering an outstanding customer experience, developing a high-performing team and growing the retail operation.

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Working closely with the Licensee, you’ll oversee retail performance, beverage offerings, team engagement, supplier relationships, marketing activity and operational standards.

Bottleshop Manager North Byron Hotel | Byron Bay, NSW n
nWhat you’ll do n

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Lead and motivate the retail team to deliver exceptional customer service

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Drive sales, profitability, labour performance and expense control

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Manage beverage listings, COGS, stock-related initiatives and supplier relationships

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Review financial performance and identify opportunities to improve results

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Develop and implement operational procedures and service standards

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Build strong relationships with guests, team members, suppliers and the local community

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Support the delivery of promotions, events and retail marketing initiatives

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Monitor competitor activity and identify opportunities for growth

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Recruit, train, coach and develop team members and leaders

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Conduct team meetings, performance reviews and people-planning activities

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Champion North Byron Hotel’s service standards,



values and F&B; non-negotiables

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Ensure compliance with workplace health and safety, quality and regulatory requirements

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Create a positive team culture that supports engagement, retention and continuous improvement

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What we’re looking for n

You’ll be an experienced hospitality or retail leader with a strong understanding of beverage operations and the ability to balance exceptional service with commercial performance.

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You’ll bring:

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Experience managing a bottleshop, retail liquor operation or high-volume hospitality department

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Strong knowledge of beverage products, service standards and customer experience

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Proven financial and commercial acumen, including exposure to budgets, COGS and P&L; reporting

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Experience leading, coaching and developing high-performing teams

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Solid communication, organisation and problem-solving skills

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Confidence working with suppliers, marketing partners and local stakeholders

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A proactive approach to identifying opportunities and implementing change

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A genuine passion for creating memorable customer experiences

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Why join North Byron Hotel? n

This is an opportunity to take ownership of a key retail operation within a vibrant, high-volume venue in one of Australia’s most iconic hospitality destinations. You’ll have the support of the Licensee and wider venue team, along with the autonomy to make a meaningful impact on performance, people and guest experience.

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📌 Bottle Shop Manager (Talofa)
🏢 Aus Venue
📍 Talofa