Job Description

Moonee Valley City Council – Moonee Ponds VIC

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Business Support Officer - Family & Children's Services

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Reference Number: 11311

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Closing Date: 11pm, 16 October 2026

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- Permanent part-time opportunity (0.8 FTE / 4 days per week) and temporary 0.6 FTE chance available
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- Flexible working arrangements available
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- Position in line with Council Band 4 salary, $39.90 per hour plus 12% superannuation
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Support the delivery of compliant, high-quality Early Years services for children and families

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We are seeking a proactive and detail-oriented Business Support Officer to provide administrative and operational support across Council's Early Years Services. This role has a strong focus on enrolments, fee administration, record management and regulatory compliance, ensuring services operate effectively and meet legislative, funding and licensing requirements.

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Working closely with Early Years staff, families and key stakeholders, you will contribute to the delivery of safe, responsive and high-quality services that support the wellbeing and development of children in the Moonee Valley community.

Key Responsibilities n n
- Provide administrative support for Early Years programs, including enrolments, bookings, waiting lists and customer enquiries.
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- Maintain accurate records and documentation in line with legislative, licensing, regulatory and Council requirements.
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- Support compliance activities, audits, reporting requirements and service accreditation processes.
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- Assist with fee administration, direct debits, accounts processing, payment plans and debt recovery activities.
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- Coordinate correspondence, reports, meetings and departmental communications.
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- Maintain administrative systems,



procedures and work instructions to support consistent and compliant service delivery.
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- Support staff onboarding, training records and mandatory compliance requirements.
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- Deliver professional and responsive customer service to families, community members and internal stakeholders.
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Deliver professional and responsive customer service to families, community members and internal stakeholders.

Skills & Experience n

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- Experience providing administrative support in a busy and customer-focused environment.
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- Strong understanding of compliance, record management and administrative processes.
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- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
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- High attention to detail and a commitment to maintaining accurate, confidential and compliant records.
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- Strong written and verbal communication skills.
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- Demonstrated customer service and stakeholder engagement experience.
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- Proficiency in Microsoft Office applications and business systems.
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- Well-developed problem-solving skills, initiative and the ability to work both independently and collaboratively.
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- Experience within Early Years, Children's Services, Education, Community Services or Local Government will be highly regarded.
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- This is an excellent opportunity for an organised and compliance-focused professional to support the delivery of quality Early Years services and contribute to positive outcomes for children and families across the Moonee Valley community.
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- Next Steps n

For further information about the role, please contact Lyndal Bankuti, Senior Coordinator Health and Family Wellbeing on 1***. If you'd like to view the Position Description, learn more about what we do, or find out why Moonee Valley City Council is a great place to work, visit our Careers website at work/my-career/work-with-us/.

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📌 Early Years Business Support Officer (Melbourne)
🏢 Moonee Valley City Council
📍 Melbourne