Job Description

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BIC Consolidated drives the industry with innovation and ethical practices, with our core values being Safety, Respect, Teamwork, Commitment to Employees, Honesty, and Customer Focus.

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Our unique strengths lie in our investment in our people, sustainability, innovation, and technology, while maintaining complete transparency in everything we do.

About The Role n

We are seeking a proactive, organised and technically skilled IT Support Specialist to join our Head Office team based in Rhodes.

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Reporting to the Chief Information Officer, this role is responsible for providing day-to-day IT and systems support across the business, including support to corporate employees, Regional, Area and Site Managers.

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The successful candidate will play an important role in maintaining and supporting key business systems, troubleshooting technical issues, assisting with reporting and rostering systems, and supporting the delivery of business-related IT projects.

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This position requires someone who thrives in a fast-paced setting, has strong problem-solving skills, and can provide responsive and professional support to stakeholders across the business.

Key Responsibilities n

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- Provide face-to-face and remote/phone IT and systems support to employees, Regional, Area and Site Managers.
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- Support key business platforms including Templa, Deputy, BIC Connect and company web-based systems.
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- Configure new and existing systems to accommodate staffing, operational and process changes.
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- Troubleshoot system and user issues and provide timely solutions.
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- Support Deputy-related activities and assist with Templa operational processes
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- Provide project management support for various IT and business-related projects.
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- Monitor project progress and provide updates to the Chief Information Officer.
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- Interpret business requirements and identify opportunities for system and process improvements.
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- Maintain accurate documentation of solutions and troubleshooting information.
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- Work collaboratively with the team, Operations, Administration and other internal stakeholders.
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About you: nn
- Previous experience in an IT Support, Systems Support, Help Desk or similar role.
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- Solid technical troubleshooting and problem-solving skills.
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- Experience supporting business applications and systems in a professional environment.
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- Excellent interpersonal and communication skills, with the ability to support both technical and non-technical users.
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- Strong attention to detail and a proactive approach to resolving issues.
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- Experience documenting technical solutions, processes and troubleshooting information.
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- The ability to interpret business requirements and recommend practical system improvements.
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- Experience with Deputy, Templa or similar workforce management/rostering systems.
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- Experience supporting operational or site-based teams.
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- Experience assisting with IT or systems-related projects.
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- Ability to travel to sites as required.
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Requirements: nn
- A Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Software Engineering, or a related discipline.
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- Relevant industry certifications will be highly regarded.
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- Full working rights within Australia.
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Benefits and Culture nn
- Supportive and inclusive culture
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- A professional working environment
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- Exposure to a broad range of business systems and technology projects
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- Opportunity to work closely with operational and corporate teams
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BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.

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📌 IT Support Specialist (Sydney)
🏢 BIC Consolidated
📍 Sydney