Job Description

Systems Support - Systems Analyst - South Bank, QLD n

Job no:
Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service, Operations and Logistics, Digital and Technology

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As a Systems Support - System Analyst, you’ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.

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Working in a cooperative global environment, you’ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.

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This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.

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What you will do:

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- Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
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- Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
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- Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
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- Monitor system performance and communicate findings to vendors and stakeholders where required
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- Contribute to system enhancements and new projects as a subject matter expert
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- Develop and maintain system documentation, knowledge articles, and training resources
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- Provide internal training and demonstrations to support effective use of business systems
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- Coordinate release management activities with vendors for system modifications and updates
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- Execute functional testing and review system modification documentation
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- Communicate system issues, outages, and changes to users and vendors globally
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- Support software updates, functional enhancements, and change management activities
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- Proactively recommend process improvements to increase system effectiveness and business outcomes
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What you will need:

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- Minimum 1+ years’ experience in an workplace involving information analysis, problem resolution,



and business process improvement
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- Experience communicating information effectively through written and verbal channels
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- Experience participating in meetings with business representatives and stakeholders
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- Exposure to travel systems and an understanding of global booking system complexities is desirable
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- Customer service experience within a support environment is desirable
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- Strong problem-solving, collaboration, communication, and relationship-building skills
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- Ability to perform effectively under pressure and manage competing priorities
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What you will enjoy:

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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

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Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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Development:Individualised Learning & Development pathway options

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Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

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Exclusive Staff Discounts:Accessible via our employee-only portal with 500+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

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Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

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Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

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Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

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Mental Health:Support and Employee Assistance Program for staff and family

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Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)

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Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

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Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the workplace and responsible tourism

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Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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Applications close: 18 Sep 2026 E. Australia Standard Time

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Flight Centre is looking for three Systems Support - System Analysts to support critical Global Supply platforms, resolve complex system issues, and drive continuous improvement. Join a global team where your systems support, business analysis, problem-solving, and stakeholder engagement skills will make a real impact.

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Flight Centre is looking for three Systems Support - System Analysts to support critical Global Supply platforms, resolve complex system issues, and drive continuous improvement. Join a global team where your systems support, business analysis, problem-solving, and stakeholder engagement skills will make a real impact.

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📌 Systems Support - Systems Analyst - South Bank, QLD (Brisbane)
🏢 Global Supply
📍 Brisbane