Job Description

Remote Planning Specialist n

Location: 6001 Perth SVT

Job Description n

Your Gateway to a Rewarding Career in Travel!

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Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.

What We Offer n

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- Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.
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- Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
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- Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
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- Attractive Benefits:
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- Employee discounts to fuel your passion.
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- Flexible schedule for a better work-life balance.
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- Career development assistance to advance your career.
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Your Role nn
- Deliver professional customer service in-person, via phone, or email.
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- Assist clients in planning seamless experiences.
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- Prepare and manage client itineraries and needs.
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- Maintain meticulous records in line with government regulations and company policies.
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- Organize and manage files effectively.
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Who We Are Looking For nn
- A responsible, self-driven individual with a strong work ethic and professional demeanor.
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- Someone who thrives both independently and as a team player.
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- A detail-oriented, organized professional with exceptional communication skills.
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- Coachability and a keenness to learn and grow within the industry.
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Responsibilities nn
- Prepare, plan and execute travel itineraries including but not limited to: airline, car rental, cruises, resorts & hotels, amusement parks, concert & sporting event tickets, and other tours & activities.
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- Process payments on behalf of your clients to secure reservations.
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- Maintain relationships with industry specific vendors and suppliers.
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- Attend ongoing trainings to maintain and increase knowledge within the industry.
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- Provide superior customer service to clients.
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- Provide details to clients regarding any required travel documents such as passports or visas.
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Skills and Requirements nn
- Complete required Certification program in a timely manner.
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- Complete and maintain agent registrations with vendors and suppliers.
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- Laptop, Computer, or Smart Phone with reliable internet access is required.
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- Ability to manage your time effectively and stay organized.
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- Strong verbal and written communication skills
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- Personal travel experience is an advantage, but not a requirement.
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- Previous experience in hospitality and/or sales is an advantage, but not a requirement.
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- Must be 18 years of age and be authorized to work in the US.
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- Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
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- Receive discounts and travel perks.
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- Participate in FAM Trips available only to licensed agents
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- Free ongoing vendor and company trainings.
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- Options to Specialize in specific destinations and/or niches within the travel industry.
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