Job Description

Operations Coordinator (Housekeeping & Maintenance) - Holiday Rentals n

Professional Holiday Homes – Callala Bay NSW

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Professional Holiday Homes
Callala Bay / Culburra Beach, Wollongong, Illawarra & South Coast NSW
Operations Coordinator (Housekeeping & Maintenance) - Holiday Rentals
Part Time
$35 - $40 per hour + performance-related bonus
Callala Bay / Culburra Beach, NSW | Part-Time | $35-$40 per hour + Performance-Related Bonuses

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We are a growing holiday rental management company operating across the South Coast and Jervis Bay area, managing approximately 250 short-term rental properties.

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We’re seeking a confident and highly organised Operations Coordinator (Housekeeping & Maintenance) to coordinate the day-to-day housekeeping operation across our property portfolio.

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This is a hands-on operational role suited to someone who enjoys working in a fast-paced setting, solving problems as they arise, coordinating people and resources, and ensuring properties are presented to a consistently high standard for our guests.

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You’ll be the key day-to-day contact for our housekeeping network and need to be comfortable making decisions, prioritising competing demands and keeping the operation moving when plans change.

About the Role n

Reporting directly to the Head of Operations, you will take ownership of the day-to-day coordination of our housekeeping operation.
n No two days will be exactly the same. You may be coordinating housekeeper coverage, resolving an issue with an upcoming arrival, conducting a property inspection, onboarding a new housekeeper or addressing a quality concern.
n You will work closely with our Maintenance Coordinator and broader Operations team to ensure issues are directed to the right person and resolved efficiently.
n This is not a traditional people-management position; however, you will be expected to confidently coordinate our housekeeping network, provide direction and feedback, and take ownership of operational outcomes.

Key Responsibilities n

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- Act as the primary day-to-day contact for our housekeeping network.
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- Manage the Housekeeping operational phone and respond to live operational issues.
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- Coordinate housekeeping allocations, availability and coverage across the portfolio.
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- Respond quickly to housekeeper cancellations, missed or incomplete cleans and other same-day issues.
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- Ensure properties are ready and appropriately presented for upcoming guest arrivals.
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- Coordinate rectification where housekeeping standards have not been met.
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- Identify and address immediate linen or property presentation issues.
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- Triage maintenance issues identified by housekeepers and ensure they are directed to the Maintenance Coordinator or appropriate team.
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- Maintain awareness of upcoming occupancy, peak periods and potential resourcing gaps.
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- Support the ongoing recruitment and growth of our housekeeping network.
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- Review prospective housekeepers and participate in interviews and suitability assessments.
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- Conduct housekeeper inductions and provide clear expectations around PHH standards and procedures.
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- Conduct first-clean inspections and provide feedback to new housekeepers.
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- Identify areas where additional housekeeping capacity or backup coverage is required.
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- Work with our Operations Assistant, who will support the administration associated with recruitment, onboarding and compliance.
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- Conduct property and housekeeping quality inspections.
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- Monitor housekeeping quality and guest cleanliness feedback.
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- Provide timely, practical feedback to housekeepers where standards have not been met.
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- Follow up recurring housekeeping issues and ensure corrective actions are implemented.
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- Identify significant or recurring performance concerns and escalation these to the Head of Operations.
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- Support ongoing improvement in housekeeping standards across the portfolio.
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- Maintain clear and professional communication with housekeepers.
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- Communicate important operational updates,



procedures and expectations.
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- Assist with housekeeping meetings, training and ongoing development.
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- Build positive working relationships while remaining confident in addressing standards and accountability.
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About You n

You are calm under pressure, highly organised and comfortable making decisions in a fast-moving operational environment.

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You understand the difference between something that is important and something that needs to be dealt with right now , and you can prioritise accordingly.

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You enjoy solving problems, working with people and taking ownership rather than simply passing issues on.

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You are approachable and supportive but equally comfortable having direct conversations when standards or expectations are not being met.

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- Experience coordinating operations, people, services or similar.
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- Strong organisational and prioritisation skills.
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- Ability to manage changing priorities and frequent interruptions.
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- Confident communication and relationship-management skills.
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- Practical, solutions-focused approach to problem solving.
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- Excellent attention to detail and commitment to quality.
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- Confidence using technology, systems and mobile applications.
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- Ability to work independently and take ownership of outcomes.
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- Current driver's licence.
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Highly Regarded nn
- Experience within housekeeping, cleaning, hospitality, accommodation or property management.
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- Experience coordinating cleaners, contractors or service providers.
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- Experience managing allocations, scheduling or operational coverage.
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- Experience recruiting, onboarding or training staff or contractors.
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- Experience conducting property or quality inspections.
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- Experience providing performance feedback and addressing quality concerns.
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- Experience within a fast-paced, multi-property environment.
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What's On Offer? nn
- Performance-related bonuses.
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- Varied role combining office-based coordination and property inspections.
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- Opportunity to play an important role in shaping and improving the housekeeping operation of a growing holiday rental business.
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📌 Operations Coordinator (Housekeeping & Maintenance) - Holiday Rentals (Callala Bay)
🏢 Professional Holiday Homes
📍 Callala Bay