Job Description

Lending Association is a respected national mortgage brokerage with strong industry reach, an outstanding reputation, and a deep wealth of lending knowledge. While well‑established, we never stand still, continuing to grow through expertise, service excellence and long‑term client relationships.

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This is an exciting opportunity for an organised and detail-oriented skilled to join our team as an Operations Officer . You'll work closely with stakeholders across the business to support operational activities, improve processes, and help create a seamless experience for both employees and customers.

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If you're highly organised, enjoy creating structure and take pride in delivering exceptional administrative and operational support, we'd love to hear from you

About the Role Operational Support & Stakeholder Engagement n

Support the smooth day-to-day running of the business and office

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Coordinate operational processes, systems and workflows

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Build strong relationships across the business and provide responsive support to staff

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Identify and implement process improvements to enhance efficiency

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Maintain accurate records, documentation and operational registers

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Assist with the development of policies, procedures and process documentation

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Support staff onboarding, training and adoption of operational systems

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Monitor workflows and help resolve operational issues as they arise

Process Improvement n

Assist with business improvement projects and operational initiatives

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Support the testing, implementation and enhancement of systems, workflows and technology solutions

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Contribute to continuous improvement initiatives that support business objectives and growth

Reporting & Administration n

Prepare operational reports, dashboards and management information

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Maintain data integrity across business systems and databases

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Manage document control, filing and record-keeping requirements

About You n

To be successful in this role, you will demonstrate:

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Previous experience (1-2 years) in an operations, administration, business support or similar role

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Strong organisational and time management skills

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Exceptional attention to detail and accuracy

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Excellent written and verbal communication skills

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Intermediate to advanced Microsoft Office skills, particularly Excel

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The ability to manage competing priorities and work to deadlines

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Strong analytical thinking and problem-solving capabilities

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The ability to work autonomously while contributing positively within a team environment

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Previous experience within the lending, finance or mortgage broking industry (preferred)

Why Join Us? n

Be part of a collaborative and supportive team

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Opportunity to contribute to meaningful business improvement initiatives

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Diverse role with exposure across multiple areas of the business

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Ongoing opportunities for professional development and growth

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A culture that values initiative, innovation and continuous improvement

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On-site gym AND a fully stocked snack cupboard! Confidential wellbeing support through our Employee Assistance Program (EAP) and 2 x Wellness days per year

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(We only contact successful candidates; however, we appreciate your interest)

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📌 Operations Officer (Sydney)
🏢 Lending Association
📍 Sydney