Job Description

Lead a High-Performing Team. Drive Growth. Deliver Exceptional Customer Experience. n

For over 38 years, Apollo Blinds has been helping Australian homeowners transform their spaces with quality blinds, awnings, shutters, curtains & screens. Built on a reputation for exceptional customer service, quality products and skilled installations, we continue to grow through our commitment to delivering outstanding customer experiences.

n

We are seeking an energetic and results-driven Branch Manager to lead and grow our branch operations. This is a hands-on leadership role for someone who thrives on developing people, increasing sales performance, driving installation excellence, and ensuring outstanding customer service.

n

You’ll be responsible for leading a team across sales, administration, and installation while maintaining high operational standards and delivering profitable business growth.

n

If you’re passionate about building successful teams and creating exceptional customer outcomes, we’d love to hear from you.

About the Role n

As Branch Manager, you will take ownership of branch performance with a strong focus on:

n

n
- n

Growing sales revenue and improving conversion rates

n
- n

Managing and developing sales and installation teams

n
- n

Delivering exceptional customer service and customer satisfaction

n
- n

Driving branch profitability and business growth

n
- n

Maintaining operational excellence and company standards

n
- n

Building a positive, high-performance workplace culture

n

Key Responsibilities Sales Leadership & Business Growth nn
- n

Lead and mentor the sales team to achieve and exceed targets

n
- n





Monitor and improve sales conversion rates

n
- n

Drive accountability and a results-focused sales culture

n
- n

Analyse branch performance data to identify growth opportunities

n
- n

Develop and implement local business development initiatives

n
- n

Manage branch budgets, margins, and profitability

n

Installation Operations nn
- n

Oversee installation scheduling and delivery

n
- n

Ensure installations are completed to a high standard

n
- n

Monitor and reduce installation costs without compromising quality

n
- n

Manage subcontractor relationships and compliance requirements

n
- n

Ensure installation paperwork, job completion records, and quality documentation are maintained

n
- n

Proactively manage reworks and warranty issues

n

Customer Service Excellence nn
- n

Resolve customer issues, disputes, and complaints professionally

n
- n

Monitor and respond to customer feedback and reviews

n
- n

Ensure customer enquiries and service tickets are managed promptly

n
- n

Create a customer-first culture focused on positive outcomes

n
- n

Maintain strong communication throughout the customer journey

n

People Leadership nn
- n

Recruit, train, coach, and develop staff

n
- n

Conduct performance management and mentoring

n
- n





Foster a positive and accountable team environment

n
- n

Ensure compliance with company procedures and standards

n
- n

Coordinate ongoing product and system training

n

Operational Management nn
- n

Manage showroom presentation and standards

n
- n

Monitor branch expenses and budgets

n
- n

Oversee payroll processes, timesheets, commissions, and contractor claims

n
- n

Complete reporting requirements and performance analysis

n
- n

Manage vehicle fleet maintenance and compliance

n
- n

Coordinate stock receipting, logistics, and deliveries

n

About You n

To be successful in this role, you will have:

n

n
- n

Proven experience in a Branch Manager, Operations Manager, Sales Manager, or similar leadership role

n
- n

Strong track record of growing sales and improving business performance

n
- n

Experience leading customer-facing teams

n
- n

Excellent people management and coaching skills

n
- n

Strong problem-solving and conflict-resolution abilities

n
- n

Financial acumen with experience managing budgets and profitability

n
- n

High levels of organisation and attention to detail

n
- n

A hands‑on, proactive management style

n
- n

Excellent communication and leadership skills

n

What’s on Offer? nn
- n

Salary Package

n
- n

Fully maintained company vehicle

n
- n

10% profit share incentive

n
- n

Opportunity to directly influence branch growth and profitability

n
- n

Autonomy to lead and develop your team

n
- n

Supportive leadership environment

n
- n

Long-term career growth opportunities

n

#J-18808-Ljbffr

📌 Branch Manager (Sydney)
🏢 Apollo Window Blinds
📍 Sydney