Job Description

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At Andaz, we don’t just host guests — we create moments that feel instinctive, local and beautifully unexpected.

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We’re looking for a confident and people‑first Duty Manager – Overnights to help lead the daily rhythm of the hotel. This is a hands‑on leadership role for someone who thrives in a rapid‑moving environment, leads with calm energy, and knows how to turn service into something memorable. You’ll be the face of the hotel during your shift — supporting teams across Front Office, Food & Beverage and Guest Experience while ensuring every guest interaction feels warm, seamless and distinctly Andaz Gold Coast.

What You’ll Do n

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- Lead daily hotel operations across guest‑facing departments
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- Support, coach and motivate teams to deliver exceptional service
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- Handle guest feedback and resolve issues with confidence and care
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- Maintain operational standards, presentation and safety across the property
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- Work closely with department leaders to ensure smooth communication and service flow
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- Create genuine connections with guests and elevate the everyday guest experience
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- Support VIP arrivals,



special events and high‑occupancy periods
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Qualifications nn
- Previous leadership experience in hotels, hospitality or lifestyle venues
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- A calm, solutions‑focused approach under pressure
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- Strong communication and relationship‑building skills
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- A passion for people, service and creating memorable experiences
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- Flexibility to work rotating shifts, weekends and public holidays
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- Knowledge of Opera or similar hotel systems is highly regarded
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- Must already have current and ongoing working rights for Australia
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Why join Andaz n

At Andaz, individuality is celebrated. We’re a team of curious, creative and passionate people who believe hospitality should feel personal, vibrant and deeply connected to place. You’ll join a culture that values collaboration, growth and genuine human connection — with opportunities to develop your career across Hyatt hotels globally.

Ready to join us? n

If you bring energy, leadership and a love for exceptional hospitality, we’d love to hear from you.

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📌 Duty Manager - Overnights (Pre-Opening) (City of Gold Coast)
🏢 ANdAZ
📍 City of Gold Coast