Job Description

Position title: APS Level 4 - Facilities Officer_EXT

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Job Requisition ID: 1906

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Location: Canberra on Ngunnawal Country

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Our Opportunity

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The Facilities Officer supports the day-to-day delivery of facilities management services for IP Australia. The key duties of the APS 4 Facilities Officer are:

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- Assist the Property and Services Team to respond to routine facilities enquiries and escalate complex or sensitive matters in a timely manner
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- Triage and manage facilities requests received through email and ServiceNow, including Canberra-based facilities tickets
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- Log facilities maintenance jobs and quotation requests in the JLL Corrigo system, monitor progress through to completion and escalate delays or issues as required
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- Escort service providers onsite when required and in accordance with security and workplace requirements
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- Support systems, process improvement and procedural documentation to ensure facilities processes remain accurate, practical and fit for purpose
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- Provide secretariat support for monthly and bi-monthly subtenant meetings, including preparing papers, recording actions and following up outcomes
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- Undertake procurement and administrative activities to support the effective operation of the team
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- Develop and maintain knowledge of facilities management practices, relevant systems, policies and procedures
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- Contribute to IP Australia's commitment to Net Zero by 2030 through sustainable workplace practices and support for environmental reporting and initiatives
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- Maintain an understanding of responsibilities under the Work Health and Safety Act 2011 and contribute to a healthy, safe and respectful workplace
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- Engage constructively with workplace change, support continuous improvement and contribute to team and organisational outcomes
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- Identify,



raise and manage risks within the scope of the role, taking ownership of allocated tasks and meeting agreed commitments
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Job specific capabilities

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Capabilities are the skills required for the level or role that you are applying for. The successful candidate will be able to demonstrate their:

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- Ability to work effectively both independently and as part of a team, with a proactive and service-oriented approach.
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- Ability to manage competing priorities, follow established processes and deliver accurate work within agreed timeframes.
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- Clear and skilled written and verbal communication skills, including the ability to liaise respectfully with staff, contractors and stakeholders.
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- Ability to identify process gaps, contribute practical improvement ideas and support the implementation of agreed solutions.
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- Capacity to undertake tasks that may involve a level of manual handling, in line with safe work practices.
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- Sound ability to use, interpret and apply relevant policies, procedures, standards, guidelines and legislation within the scope of the role.
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- Practical understanding of facilities management activities, systems and administrative processes.
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- Ability to follow reporting requirements, maintain accurate records and use information systems appropriately.
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- Awareness of personal capability limits and willingness to seek guidance or specialist advice when required.
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- Ability to share knowledge and support less experienced team members where appropriate.
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Looking for more information?

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Our candidate kit contains details including the capabilities required, the contact officer, and how to apply.

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Please use the link below to access the candidate kit:

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1906 - APS Level 4 - Facilities Officer - Candidate Kit

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Applications Close

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Applications close at 11:59pm AEST on Wednesday 07 October 2026.

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📌 Aps Level 4 - Facilities Officer_Ext (Harman)
🏢 Ip Australia
📍 Harman