Job Description

Customer Service Officer – Pedigree Paper n

Location: Dandenong South, VIC
Work arrangement: On site
Employment: Full time

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Be the person our customers know they can count on

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At Ball & Doggett, outstanding customer service is about more than answering questions - it's about building relationships, solving problems and making things happen.

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As Australia's largest distributor of paper, packaging, labels, inks and wide-format media, we've been supporting Australian and New Zealand businesses for over 100 years.

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We're growing, evolving and investing in the future, and we're looking for a Customer Service Officer to join our friendly team in Dandenong South.

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If you're curious, organised, enjoy working with people and love finding solutions, this could be your next career move.

Why You’ll Love This Opportunity n

Join a supportive and genuinely collaborative team

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Build strong customer and internal relationships

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Become an expert in our diverse product range

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Develop your customer service, sales and systems skills

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Work with Microsoft Dynamics 365

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Hybrid working arrangements

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Training and career development opportunities

WRK+ Great Workplace n

Free onsite parking

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Paid parental leave and Employee Assistance Program

The Opportunity n

Reporting to the National Customer Service Manager, you'll play an important role in creating a great customer experience - from enquiry through to delivery.

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You'll work closely with customers, Sales, Warehouse and Operations to keep orders moving, solve problems and make sure our customers receive the service they expect.





What You’ll Be Doing n

Manage customer enquiries via phone and email

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Process orders and prepare quotations

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Respond to product enquiries and resolve customer queries

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Work closely with internal teams to ensure customer needs are met

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Keep customers informed and follow through on commitments

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Build strong customer relationships

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Develop your knowledge of our products and industry

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Use systems including Microsoft Dynamics 365 and Microsoft Office

About You n

We're looking for someone who is curious, capable and genuinely enjoys helping people .

You’ll bring: n

Strong communication and relationship-building skills

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Excellent organisation and attention to detail

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Strong problem-solving skills

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Confidence learning new systems and technology

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Around 2+ years' experience in customer service, sales support, administration or another client-focused role

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D365 experience is a big advantage. Experience in print, paper, packaging or distribution is great, but not essential.

Why You’ll Succeed Here n

You'll receive extensive training, support and guidance to help you learn our products, systems and customers.

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We're looking for someone who wants to build relationships, solve problems, learn the business and make a difference.

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At B&D;, you'll be part of a workplace where people are trusted, supported and empowered to do their best work.

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Please note the successful candidate will be required to complete a National Police Check and pre-employment medical, including Drug & Alcohol testing.

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📌 Customer Service Officer (Dandenong)
🏢 Ball & Doggett
📍 Dandenong