Job Description

Customer Service Representative | Government Contact Centre, Gosford n

6-month contract | $38.89 per hour + super | Starts 28 October 2026

About the role n

A NSW Government contact centre is hiring 12 Customer Service Representatives for its Gosford site. You'll help customers over the phone with a wide range of government enquiries, then train up to handle road safety and fines calls.

The details n

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- 6-month contract, 28 October 2026 to 28 April 2027
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- $38.89 per hour + super
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- 35 hours per week, Monday to Friday, no weekends
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- Rotating roster between 7am and 7pm (early, mid and late shifts, rotating every two weeks)
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- Based in Gosford CBD
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- 12 weeks of paid training on site: 2 weeks in the classroom, then supported "nesting" alongside experienced staff
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- Hybrid work may be possible after training, subject to assessment, with a minimum of 2 days a week on site
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What you'll do nn
- Answer inbound calls and help customers with government transactions and enquiries
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- Explain information clearly and accurately, including on road safety and fines
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- Handle difficult or upset customers calmly and professionally
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- Keep accurate records and follow set processes
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- Work to team KPIs in a busy contact centre
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About you nn
- 2 to 3 years of customer service experience in a call centre, administration or retail role
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- Excellent spoken and written communication
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- Experience working in an office environment
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- Confident with computers: fast, accurate typing and valuable email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams
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- Quick to learn new systems
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- Government experience is a plus but not essential
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Please note nn
- You must live in NSW and within easy travel of Gosford
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- You must be available to attend training on site every day for the first 12 weeks
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- Leave isn't available over the Christmas and New Year period
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- Shortlisted candidates will attend a 90-minute in-person assessment centre in Gosford on Monday 12 October
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📌 Call Centre Operator - Gosford (Central Coast Council)
🏢 Ampersand
📍 Central Coast Council