Job Description

Phone System Technician – NEC / Mitel / Avaya n

Teltech ICT Group is seeking an experienced and motivated PABX Technician to join our technical services team. The ideal candidate will have hands‑on experience with Mitel NEC , Avaya , and hosted telephony solutions, including Microsoft Teams . You’ll play a key role in delivering installation, maintenance, and support services to our business and enterprise clients across the Greater Melbourne area.

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Ongoing training and upskilling opportunities are provided.

Position Overview n

As a member of our service and support team, you’ll be responsible for installing, configuring, servicing, and troubleshooting a range of phone systems. You’ll attend customer sites (mainly across Melbourne) and work with technologies including Mitel , NEC , LG , Avaya , Cisco , and hosted VoIP solutions . You may also be involved in structured cabling projects , including Cat6 cabling installations.

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We are looking for a self‑motivated technician with a strong technical background, excellent fault‑finding skills, and a commitment to delivering outstanding customer service.

Key Responsibilities n

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- Install, configure, and support PBX systems for SMB and Enterprise clients
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- Perform troubleshooting, fault diagnosis, and timely issue resolution
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- Conduct system upgrades, re‑configurations, and migrations
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- Integrate phone systems with Microsoft Teams and other hosted telephony platforms
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- Assist clients with training and provide on‑site or remote technical support
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- Maintain accurate documentation of service calls,



installations, and repairs
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- Participate in structured cabling (Cat6 and fibre) projects when required
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Key Requirements nn
- Minimum 2 years’ experience as a technician working with Mitel, Avaya, NEC , and Microsoft/Cisco systems
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- Solid understanding of IP networking and how it integrates with telephony systems
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- Solid experience with VoIP, SIP, PBX , and hosted communication platforms
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- Excellent fault‑finding, diagnostic, and troubleshooting abilities
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- Professional communication skills and customer‑focused attitude
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- Strong time management and ability to work independently
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- Open or Master Cabler’s License (mandatory)
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- Current Driver’s License and Working with Children Check
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- Experience with structured cabling installation is a plus
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What We Offer nn
- Competitive salary based on experience
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- Vehicle, mobile, and laptop provided
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- Ongoing professional development and certification opportunities
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- Supportive team culture and collaborative working environment
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- Access to training in emerging technologies (e.g., Microsoft Teams integration)
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How to Apply n

We’re looking to grow our career in telecommunications and work with cutting‑edge technologies—we’d love to hear from you! Please send your resume and a cover letter highlighting your relevant experience to …

Additional Job Attributes n

Seniority level: Mid‑Senior level
n Employment type: Full‑time
n Job function: Engineering and Information Technology
n Industries: Telecommunications

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📌 Telecommunications Engineer (Melbourne)
🏢 Teltech ICT
📍 Melbourne