Job Description

MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

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This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

Why You'll Love This Opportunity n

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- Join a globally recognised insurance and assistance provider with a solid reputation in the market
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- 6-month full-time contract with an immediate start available
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- Brisbane CBD location, conveniently located close to public transport
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- $38.89 per hour + super, paid weekly
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- Opportunity to win awards and competitions
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- Weekend coverage approximately 1 weekend in 4 , working either Saturday or Sunday
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- Comprehensive training and hands-on support to set you up for success
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- Laptop and all required equipment provided
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MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

n

This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

Why You'll Love This Opportunity n

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- Join a globally recognised insurance and assistance provider with a robust reputation in the market
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- 6-month full-time contract with an immediate start available
n
- Brisbane CBD location, conveniently located close to public transport
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- $38.89 per hour + super, paid weekly
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- Rotating roster between 6:00am – 8:00pm on weekdays and 6:00am – 4:00pm on weekends
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- Opportunity to win awards and competitions
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- Weekend coverage approximately 1 weekend in 4 , working either Saturday or Sunday
n
- Comprehensive training and hands-on support to set you up for success
n
- Laptop and all required equipment provided
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What You'll Be Doing n
nYou'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail. n

Your day to day will include:

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- Handling inbound customer enquiries with professionalism and genuine empathy
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- Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries
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- Navigating multiple systems simultaneously while maintaining attention to detail
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- Recording customer interactions accurately and maintaining high service standards
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What We're Looking For n
nWe're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation. n

You'll bring:

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- Previous call centre or phone-based customer service experience is highly regarded
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- Confidence navigating multiple systems while speaking with customers
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- Excellent communication and active listening skills
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- Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations
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- Excellent attention to detail and accuracy
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📌 Road Side Assistance (CSR) (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane