Job Description

Service Desk / Desktop Support Analyst (L1-L2) n
Adelaide CBD 6 Month Contract
Due to the nature of this role, applicants must hold an active Australian Government Baseline Security Clearance at the time of application. n
About the Opportunity n
nWe are currently seeking multiple high calibre Service Desk / Desktop Support Analysts (L1-L2) to join a Federal Government organisation based in Adelaide CBD. This is an excellent opportunity for motivated IT professionals who thrive in fast paced environments and can quickly become productive within a contractor setting.n
nWorking within a modern Microsoft centric environment, you will provide frontline technical support to end users, ensuring the smooth operation of business critical systems and services.n
Environment n
n

n
- Microsoft 365
n
- Microsoft Azure
n
- ServiceNow
n
- Windows Desktop Workplace
n

Key Responsibilities n
n

n
- Provide Level 1 and Level 2 desktop and service desk support.
n
- Troubleshoot hardware, software, application, and user access issues.
n
- Manage and resolve incidents and service requests through ServiceNow.
n
- Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.
n
- Assist with Azure and identity related support activities.
n
- Deliver excellent customer service to internal stakeholders.
n




- Escalate complex issues where appropriate and contribute to ongoing service improvements.
n

This opportunity is suited to junior to mid level IT professionals who are eager to develop their careers in a supportive and high performing environment.n
Essential Requirements n
n

n
- Demonstrated experience providing L1/L2 Desktop Support or Service Desk support.
n
- Experience supporting Microsoft 365 environments.
n
- Exposure to Azure and ServiceNow.
n
- Strong troubleshooting and customer service skills.
n
- Current Australian Baseline Security Clearance.
n
- Ability to work onsite in Adelaide CBD.
n

What's on Offer n
n

n
- Initial 6 month contract.
n
- Modern Microsoft technology environment.
n
- Convenient Adelaide CBD location.
n
- Opportunity to work alongside a high performing team.
n
- Immediate start available.
n

Interested candidates who hold an active Baseline Security Clearance and are immediatly available are encouraged to apply. n
nWe are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.n

📌 Service Desk / Desktop Support Analyst- (Adelaide)
🏢 Emanate Technology
📍 Adelaide