Job Description

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ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.

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Thisroleisaboutmorethanansweringenquiries.You’llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.

The Chance n

ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.

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Thisroleisaboutmorethanansweringenquiries.You’llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.

Key Responsibilities n

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- Respondtoinboundcustomerenquiriesbyphoneandemail
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- Supportcustomersthroughouttheloanapplicationprocess
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- Listencarefullytocustomerneedsandprovideclearinformation
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- Coordinatewithinternaldepartmentstokeepapplicationsprogressing
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- Followupwithcustomersandrelevantpartnersonoutstandingmatters
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- Provideaccurateupdatesandresolvecustomerissuespromptly
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- Maintaindetailedandaccuratecustomerrecords
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- Workacrossmultiplesystemswhilemanagingcompetingpriorities
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- Deliveraprofessionalandconsistentcustomerexperience
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Requirements & Eligibility nn
- Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
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- StrongverbalandwrittenEnglishcommunicationskills
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- Confidentandprofessionaltelephonemanner
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- Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
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- Strongattentiontodetailandaccuratedata-handlingskills
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- Comfortableworkingwithtechnologyandmultiplecomputersystems
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- Abilitytoperformeffectivelyinafast-pacedenvironment
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- Genuineandverifiableemploymenthistory
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Special Instructions n

EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.

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- Respondtoinboundcustomerenquiriesbyphoneandemail
n
- Supportcustomersthroughouttheloanapplicationprocess
n
- Listencarefullytocustomerneedsandprovideclearinformation
n
- Coordinatewithinternaldepartmentstokeepapplicationsprogressing
n
- Followupwithcustomersandrelevantpartnersonoutstandingmatters
n
- Provideaccurateupdatesandresolvecustomerissuespromptly
n
- Maintaindetailedandaccuratecustomerrecords
n
- Workacrossmultiplesystemswhilemanagingcompetingpriorities
n
- Deliveraprofessionalandconsistentcustomerexperience
n

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- Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
n
- StrongverbalandwrittenEnglishcommunicationskills
n
- Confidentandprofessionaltelephonemanner
n
- Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
n
- Strongattentiontodetailandaccuratedata-handlingskills
n
- Comfortableworkingwithtechnologyandmultiplecomputersystems
n
- Abilitytoperformeffectivelyinafast-pacedenvironment
n
- Genuineandverifiableemploymenthistory
n

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EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.

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Full visa sponsorship available under Australia Subclass 482 / 186 Employer Nomination.

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📌 Customer Service Consultant (Sydney)
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📍 Sydney