Job Description

Administration is your bread and butter? We want to meet you.

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We’re looking for an admin gun who loves keeping things organised, getting the details right and making things happen. Someone who brings positive energy, enjoys a busy day and gets satisfaction from ticking things off properly.

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At We Are Tailored, there’s always something happening — customer orders, new products, retail launches and plenty in between. We need a great administrator to help keep it all moving.

About us n

We Are Tailored is a Melbourne drinks business developing and manufacturing cocktails, spirits and non-alcoholic beverages. From our Epping facility, we work with some of Australia’s leading drinks brands, retailers and hospitality businesses to bring exciting products to life.

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We’re a hands-on team with big ideas, plenty of energy and a shared commitment to getting things done.

About the role n

This full-time role is based at our Epping facility, with a primary focus on operations administration alongside support for our sales team.

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You’ll help keep orders progressing, customers informed, product information accurate and deadlines on track. It’s busy and wide-ranging, with plenty of opportunity to take ownership and see the impact of your work.

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Your day-to-day will include:

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- Processing customer orders, checking details and following them through to dispatch.
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- Coordinating customer transport bookings and delivery follow-ups with our Warehouse Manager, logistics partners and couriers.
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- Helping resolve delivery delays, missing stock, returns and order queries.
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- Managing Shopify order administration, customer support and inventory updates.
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- Maintaining customer portals, product records and approved pricing information.
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- Supporting new product launches through artwork coordination, barcode setup and product registrations.
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- Keeping tender documents, outstanding information and submission deadlines organised.
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- Supporting the sales team with meeting coordination, action follow-ups, promotions and reporting.
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- Spotting opportunities to make our systems and processes work better.
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About you n

You’re someone who enjoys the admin itself. Accurate records, clear processes and completed follow-ups matter to you, and you take pride in keeping things running smoothly.

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You’ll bring:

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- Experience in administration, operations support, sales administration or order processing.
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- Excellent attention to detail and strong organisation skills.
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- The ability to prioritise a busy workload and adapt when plans change.
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- Friendly, confident communication with customers, suppliers and colleagues.
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- Initiative, practical problem-solving skills and reliable follow-through.
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- Confidence using Excel, Google Workspace and different business systems.
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Experience with Unleashed, Xero, Shopify, Monday.com or customer portals would be a bonus. A background in beverages, FMCG or wholesale is helpful, but strong administration skills and a positive approach are what we’re most interested in.

Why join us? n

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- A varied role across operations, sales and new products.
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- A fun, energetic team where your contribution matters.
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- The opportunity to take ownership and bring ideas to improve how we work.
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- Exposure to exciting drinks products and leading Australian customers.
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- The satisfaction of seeing your work help orders arrive, deadlines get met and launches come together.
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If you love a productive day, enjoy working with people and want to put your administration skills to good use, we’d love to hear from you.

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📌 Operations & Sales Administrator (Melbourne)
🏢 Tailored Beverage
📍 Melbourne