Job Description

Operations Leading Hand (Customer Delivery) n

Start your journey with dnata catering & retail, where the sky is the limit!

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About Us
n Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner. We support many of the world’s mostrecognisedairlines, deliveringaward-winningmeals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.

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About the Role

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We are seeking a motivated and experienced Operations Leading Hand to join our airport catering team in Sydney . This role is key to ensuring smooth operations, leading teams, and maintaining high standards in safety, quality, and performance.

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You will support the coordination of daily catering activities within your area, ensuring aircraft are serviced efficiently and on schedule. Leading by example, you’ll help foster a strong team culture while ensuring compliance with all operational and safety requirements.

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Key Responsibilities

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- Lead and coordinate catering operations to ensure on-time aircraft servicing
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- Supervise, train and support team members
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- Lead by example by performing Driver/Marshaller duties when required
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- Allocate resources and manage workflow to meet operational targets
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- Monitor team performance, productivity and compliance
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- Complete required reporting and administrative tasks
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- Maintain safety,



quality and regulatory standards (HACCP, WHS, etc.)
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- Provide qualified communication and customer service
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About You

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- Strong leadership and organisational skills
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- Excellent communication and interpersonal abilities
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- A proactive, hands-on approach with the ability to lead by example
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- Experience working in fast-paced, operational environments
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- Commitment to safety, compliance and high service standards
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- Ability to follow both verbal and written instructions
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- Valid Australian MR (or higher) Driver’s Licence
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- Flexibility to work across different operational areas as required
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- 5 weeks annual leave and competitive pay rates.
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- Free onsite parking, meals and uniforms.
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- Employee Assistance Program (EAP) available 24/7.
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- Career development and progression supported by dedicated training.
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- Discounts at hundreds of retailers,novatedleasingand wellbeing resources.
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At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.

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The Recruitment process will include interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.

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For more information on careers at dnata catering & retail please visit

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📌 Operations Leading Hand (Customer Delivery) (Sydney)
🏢 Dnata Catering
📍 Sydney