Job Description

Role: EUC Engineer Desktop support with Proxy Admin

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Location: Melbourne

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Contract

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Must-Have Skills:

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- Supporting complex real-time monitoring environments.
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- Part of end-to-end IT support team which also managed projects
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Detailed Job Description

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- IT qualified with over 6 years of hands‑on expertise in infrastructure, end‑user support, and across enterprise environments with Install / Move / Add / Changes and co‑ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
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- Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
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- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
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- Coordinate with Customers’ vendors for provision of end‑user support (e.g.,



Hardware Vendor technicians for warranty repair/replacement
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- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
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- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
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- Loading/Reloading of PCs with Customer standard image for deployment.
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- End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
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- Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
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- operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
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📌 EUC Engineer Desktop support with Proxy Admin (Melbourne)
🏢 Ampstek
📍 Melbourne