Job Description

About the job Customer Support Mandarin Speaker n

We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

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Location: On-site
n Visa Support: Provided
n Employment Type: Full-time

What You’ll Do n

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- Handle and support Sales Executives’ requests while resolving customer issues efficiently
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- Ensure all processes align with pricing guidelines, company policies, and regulations
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- Verify sales information on every interaction to ensure accuracy and compliance
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- Manage and resolve first-level sales escalations
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- Follow up daily on unresolved cases until full resolution
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- Deliver professional and high-quality support to external customers
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- Create a positive,



customer-friendly experience through effective communication
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- Provide timely, accurate assistance while maintaining integrity and adherence to SOPs
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What We’re Looking For nn
- Fluent in Mandarin and good command of English
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- Strong verbal and written communication skills
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- Detail-oriented with solid problem-solving ability
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- Ability to handle pressure and manage multiple cases simultaneouslyCustomer-first mindset with a professional attitude
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- Prior experience in customer support or sales support is a plus (not mandatory)
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What We Offer n

Competitive salary package
n Full visa and relocation support
n Career growth in an international environment
n Structured training and onboarding

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📌 Customer Support Mandarin Speaker (Port Pirie)
🏢 CB Talents
📍 Port Pirie