Job Description

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Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA

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Job Title: Systems & Network Engineer (On-Site)
Location: North Sydney, NSW
Salary: Up to $120k + Super
Type: Permanent (On-site, 5 days per week)
Eligibility: Permanent Resident / Citizen only (No sponsorship or relocation offered)
About the Role
I am seeking a hands-on Systems & Network Engineer with experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you'll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.
n If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.
Key Responsibilities

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- Act as the first point of contact and trusted advisor for client IT needs.
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- Design, configure, and maintain servers, networks, firewalls, and security systems.
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- Troubleshoot complex issues across hybrid, cloud, and on-premise environments.
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- Conduct on-site client visits for support, maintenance, and project delivery.
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- Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.
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- Collaborate with vendors and internal teams to implement solutions.
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- Document technical work, site visits, and client interactions clearly.
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- Contribute to infrastructure and network projects, from requirements gathering to delivery.
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- Provide training and best-practice guidance to clients and colleagues.
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- Participate in after-hours/emergency support when required.
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Key Skills & Experience
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- 5+ years' experience in systems and network engineering .
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- Strong knowledge of networking, servers, firewalls, and IT security .
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- Experience with cloud, hybrid, and on-premise environments .
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- Proficiency with ITSM/helpdesk tools (e.g., Datto Autotask).
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- Excellent troubleshooting skills with a proactive, customer-first mindset.
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- Strong communication skills with the ability to build and maintain client relationships.
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- Experience delivering on-site technical services and managing multiple priorities.
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- Bachelor's degree in IT, Computer Science, or related field (preferred).
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What Success Looks Like
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- High client satisfaction and strong long-term relationships.
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- SLA compliance with quick and effective resolution of issues.
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- Secure and secure IT environments for clients.
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- Clear, professional communication and documentation.
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- Value-add through proactive recommendations and technical improvements.
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Interested? CVs to
Follow with a phone call
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Immediate starts are advantageous.
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Seniority level n

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- Seniority level Mid-Senior level
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Employment type nn
- Employment type Full-time
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Job function nn
- Job function Information Technology
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- Industries Staffing and Recruiting
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📌 Client Services Systems / Network Engineer (On-site) (Sydney)
🏢 PRA
📍 Sydney