We are a leading manufacturer of construction and building products, committed to delivering exceptional service and quality solutions to our customers across Australia. Due to continued growth, we are seeking a motivated and customer-focused Customer Service Officer to join our team.
About Us n
We are a leading manufacturer of construction and building products, committed to delivering exceptional service and quality solutions to our customers across Australia. Due to continued growth, we are seeking a motivated and customer-focused Customer Service Officer to join our team.
About the Role n
As the first point of contact for our customers, you will play a key role in ensuring a positive customer experience. You will be responsible for managing customer enquiries, processing orders, coordinating deliveries, and supporting our sales and operations teams.
Key Responsibilities n
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- Provide outstanding customer service via phone, email and online enquiries.
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- Process customer orders accurately and efficiently.
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- Coordinate deliveries and liaise with transport providers.
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- Respond to customer enquiries regarding products, pricing and availability.
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- Resolve customer issues and complaints in a professional manner.
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- Maintain accurate customer records within company systems.
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- Work closely with sales, production and logistics teams to ensure customer satisfaction.
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- Assist with general administrative duties as required.
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About You n
To be successful in this role, you will have:
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- Previous experience in a customer service, administration or sales support role.
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- Excellent communication and interpersonal skills.
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- Strong attention to detail and organisational abilities.
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- Ability to multitask and work in a fast-paced environment.
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- Proficiency in Microsoft Office and business systems.
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- A positive, proactive and team-oriented attitude.
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- Experience within construction, manufacturing or building products industries will be highly regarded.
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- Basic ability to read and understand construction drawings is an advantage
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What We Offer nn
- Competitive salary package.
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- Supportive team environment.
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- Stable, long-term employment opportunity.
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- On-the-job training and career development.
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- Prospect to work with a respected and growing Australian business.
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📌 Customer Service Officer (Sydney)
🏢 Nicsons Building Products
📍 Sydney
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