Job Description

Customer Success Manager – Financial Services n

At Interactive, we’re more than a tech company - we’re a rapid-growing, forward-thinking team redefining how technology supports businesses.

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We’re looking for an experienced Customer Success Manager to own relationships across a portfolio of Financial Services customers. You’ll be the trusted partner, driving satisfaction, retention and growth by ensuring customers consistently see value from their engagement with Interactive.

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What you’ll do:

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- Build trusted relationships with stakeholders across business and technology functions.
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- Act as the operational lead for all day-to-day customer interactions.
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- Oversee service delivery, ensuring SLAs and KPIs are met.
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- Develop and maintain customer success plans aligned to customer goals.
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- Spot opportunities for renewal, growth and risk mitigation.
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What you bring:

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- 5+ years in customer success, service delivery or account management.
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- Experience working with Financial Services customers.
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- Strong communication and stakeholder management skills.
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- Proven ability to manage complex enterprise relationships and influence outcomes.
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- A collaborative, customer-first mindset.
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Why Interactive?

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At Interactive, you’ll be part of a team that values growth, innovation and connection. Enjoy hybrid work flexibility, barista-made coffee in our offices, and access to a broad range of partner discounts and perks.

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Join us and help shape the future of customer success in Financial Services.

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📌 Customer Success Manager - Financial Services (Sydney)
🏢 Interactive
📍 Sydney