Job Description

Direct Collective is a local property group operating a serviced apartment chain with complexes located throughout Queensland.

n

We currently have a vacancy in our team. If you are reliable and customer focused with a Hospitality/Accommodation background or experience.

n

The position requires someone who is guest focused, flexible in their availability and is a team player. The role will be located at our Pavilion and Governor complexes in Bowen Hills, Brisbane. Expected hours are minimum of 24hrs. per week. Up to 30 as required.

n

This role will involve working our front desk onsite, managing the daily admin tasks and providing guests and building occupants with excellent service.

n

Working autonomously/with limited supervision to achieve set outcomes in the accommodation operations.

n

Manage check-ins and check outs.

n

Execute the settling and issuing of guest's accounts.

n

Confirm bookings with guests in advance and liaise with the reservations manager where required.

n

Take reservation enquiries and bookings.

n

Occasional after-hours phone coverage (compensation provided, as required).

n

Ensure that the guest requests are completed accurately and efficiently,



focusing on guest needs as a priority.

n

Ensure that all standards are maintained, profitability is maximized, customer needs are met and adhere to all Direct Collectives policies and procedures.

n

Work to help develop, protect and promote the company culture and morale.

n

Report to management regarding daily operations.

n

Conduct room inspections and audits.

n

All other duties as outlined by management.

n

To be successful in role, you will have work rights in Australia, be available to work various shifts, including early mornings, weekends and Public Holidays.

n

You must possess strong communication skills and are confident in problem solving communication with various people involved in the business.

n

Your application will include the following questions:

n

n
- Which of the following statements best describes your right to work in Australia?
n
- How many years' experience do you have as a guest services agent?
n
- Do you have customer service experience?
n
- Which of the following property management systems (PMS) do you have experience with?
n

#J-18808-Ljbffr

📌 Guest Service Agent (Brisbane)
🏢 Direct Collective
📍 Brisbane