Job Description

You will report to the Group IT Manager, and be part of a small IT team responsible for maintaining, supporting and securing the organisation's IT infrastructure, systems and end-user technology.

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This is a varied, hands-on position suited to an experienced IT all-rounder who enjoys troubleshooting, working across multiple technologies and providing excellent service to internal stakeholders.

Key responsibilities n

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- Maintain and support IT infrastructure, ensuring systems remain operational, secure and reliable.
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- Diagnose and resolve hardware, software, network and infrastructure issues.
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- Support Microsoft 365, Microsoft Teams Phone/Voice, Active Directory, Group Policy and Microsoft Azure.
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- Maintain and troubleshoot Cisco networking infrastructure.
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- Perform daily operational checks, including security, backups, replication, network health and scheduled jobs.
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- Install, configure and relocate end-user equipment.
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- Support core business applications and operating systems.
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- Assist with IT equipment and software procurement.
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- Provide technical advice, troubleshooting assistance and training to staff.
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- Work closely with the Group IT Manager and internal stakeholders to prioritise and resolve IT issues.
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You will report to the Group IT Manager, and be part of a small IT team responsible for maintaining, supporting and securing the organisation's IT infrastructure, systems and end-user technology.

n

This is a varied, hands-on position suited to an experienced IT all-rounder who enjoys troubleshooting,



working across multiple technologies and providing excellent service to internal stakeholders.

Key responsibilities n

n
- Maintain and support IT infrastructure, ensuring systems remain operational, secure and reliable.
n
- Diagnose and resolve hardware, software, network and infrastructure issues.
n
- Support Microsoft 365, Microsoft Teams Phone/Voice, Active Directory, Group Policy and Microsoft Azure.
n
- Maintain and troubleshoot Cisco networking infrastructure.
n
- Perform daily operational checks, including security, backups, replication, network health and scheduled jobs.
n
- Install, configure and relocate end-user equipment.
n
- Support core business applications and operating systems.
n
- Assist with IT equipment and software procurement.
n
- Provide technical advice, troubleshooting assistance and training to staff.
n
- Work closely with the Group IT Manager and internal stakeholders to prioritise and resolve IT issues.
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You will bring at least 5 years' experience in IT support or infrastructure , with a broad technical skill set and the ability to work independently within a small team.

Essential skills and experience n

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- Robust troubleshooting and problem-solving skills across hardware, software and infrastructure.
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- Hands-on experience supporting Microsoft 365 and Microsoft Teams Phone/Voice.
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- Experience with Active Directory, Group Policy and Microsoft Azure.
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- Working knowledge of Cisco networking.
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- Experience with system administration, backups, security and infrastructure monitoring.
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- Excellent written and verbal communication skills.
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- Ability to manage competing priorities and work effectively under pressure.
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- A proactive, customer-focused approach to supporting users across different departments.
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Desirable nn
- Relevant IT degree or tertiary qualification.
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- Experience working with AI products or technologies.
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About you: You're a practical, solutions-focused IT professional who enjoys variety and takes ownership of technical issues through to resolution.
n You'll be comfortable working with everyone from end users to senior management, explaining technical issues clearly and balancing day-to-day support with broader infrastructure responsibilities.
n You don't need to be a specialist in every technology, but you should have the technical breadth, initiative and problem-solving ability to support a diverse IT environment.

Additional information n

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- Permanent opportunity offering long-term stability
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- Join a well-known and trusted Australian company in its field
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- Varied, hands-on role with exposure across the full IT environment
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📌 IT Support Officer/Engineer (Sydney)
🏢 Luvo
📍 Sydney