Job Description

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Oscar Wylee is seeking a motivated Warehouse & IT Support Assistant to join our Sydney CBD

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Head Office team. This is a hybrid role split between our warehouse operations and internal IT

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support - perfect for someone who's hands-on, tech-comfortable, and enjoys variety in their

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day-to-day work.

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In the warehouse half of the role, you'll pick, pack, and dispatch stock orders to our retail stores

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across Australia and New Zealand, and provide internal retail support to ensure our stores have

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everything they need - from eyewear stock to marketing materials - to deliver an exceptional

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In the IT support half, you'll help keep our stores and Head Office running smoothly - assisting with

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helpdesk tickets, setting up and troubleshooting hardware and POS equipment, and supporting current

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store IT rollouts.

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If you have a keen eye for detail, love working in a hands-on role, and want to build both warehouse

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and IT skills within a growing Australian eyewear brand, this is the perfect opportunity.

Key Responsibilities Warehouse & Retail Support n

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- Pick and pack stock orders for retail stores and head office departments
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- Prepare and dispatch promotional, marketing, and visual merchandising materials
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- Process incoming deliveries and check goods against invoices
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- Maintain stock accuracy through regular counts and organisation of storage areas
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- Liaise with retail, operations, marketing, and IT teams to fulfil urgent store requests
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- Ensure all orders are packed accurately, securely, and meet daily deadlines
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- Keep warehouse and stock areas clean and well-organised
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IT Support nn




- Provide first-line helpdesk support to stores and Head Office staff (tickets, troubleshooting, password resets, basic software issues)
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- Set up, image, and configure laptops, POS terminals, EFTPOS devices, and other store hardware
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- Maintain inventory and stock levels of IT equipment
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- Assist with IT setup for new store openings and refurbishments
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- Support occasional on-site troubleshooting visits to retail stores
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- Escalate more complex issues to the IT team as needed
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About You nn
- Has a valid full driver's licence
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- Preferably has a forklift licence, but not essential
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- Comfortable and confident with computers and general troubleshooting; no formal IT background required
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- Physically capable of lifting (up to 20kg) and moving stock (within safe limits)
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- Able to travel into the city and work the hours of 9:00am-5:30pm, Monday-Friday
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- Previous pick packing, warehouse, or IT/helpdesk experience preferred (not essential)
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- High attention to detail and accuracy in all tasks
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- Reliable, punctual, and organised with valuable time-management skills
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- Ability to work both independently and as part of a team
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- Willingness to learn and pick up new IT skills on the job
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Why Join Oscar Wylee? nn
- Monday to Friday, full-time role
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- Sydney CBD Head Office location close to public transport
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- Ongoing training and development opportunities across both warehouse and IT skill sets
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- Get a free pair of prescription glasses every six months
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- Treat your loved ones to a Family & Friends discount twice a year
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- Supportive, collaborative, and inclusive team culture
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- Opportunity to grow your career within a national retail business
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📌 Warehouse and IT Support Assistant (Sydney)
🏢 Oscar Wylee
📍 Sydney