Job Description

Support Specialist - Trust Accounting (Remote) n
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As a Customer Support Specialist specialising in Trust and Owner Accounting , you will bring deep expertise in owner and trust accounting to help customers navigate end of month processes, day-to-day operations on the RMS platform, and complex data discrepancies. You will troubleshoot and document product issues, contribute to internal knowledge, and be a trusted voice for customers working through some of their most detailed and high-stakes workflows.

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Key responsibilities

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Support customers with trust and owner accounting queries, from routine day-to-day questions through to end-of-month close

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Troubleshoot and document product bugs and identify enhancement opportunities

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Resolve client and implementation-specific issues with accuracy and care

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Manage multiple open cases simultaneously across varying complexity and stage

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Contribute to and build internal knowledge resources that lift the whole team

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Collaborate with colleagues across a global, 24x7 support environment

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About you

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Demonstrated experience in the trust and owner accounting space, with a strong understanding of what is and is not possible in practice

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A genuine love of problem-solving and the patience to work through issues that are not immediately clear

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Strong customer communication skills,



including the ability to handle complex issues with empathy and clarity

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An analytical mindset that is comfortable with a highly configurable product and a steep learning curve

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The ability to manage competing priorities without losing track of the details

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About us

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At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. We are building for scale, speed, and long-term innovation. At RMS, every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

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Life at RMS:

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Growth and progression opportunities to expand your scope, develop recent skills, and progress your career as the business scales

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Ownership and autonomy to own your work and make decisions

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Work that has visible impact and contributes to meaningful initiatives that shape how the platform evolves

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Exposure to AI and modern ways of working with opportunity to learn, adapt, and build skills for the future

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Remote working with flexible ways of working, balancing focus time at home with collaboration and connection in person

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Inclusive and supportive culture that is collaborative, down-to-earth, and respectful of diverse perspectives

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📌 Support Specialist - Trust Accounting (Remote) (Adelaide)
🏢 RMS Cloud
📍 Adelaide