Job Description

At Outback Stores, we are proud to be the remote retailer of choice for Aboriginal communities across Australia. Our mission is to provide a steady supply of nutritious, fresh, and affordable food while making a positive impact on health, employment, and wellbeing.

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With 60 stores spanning the NT, NSW, QLD, SA, and WA, we are the fastest growing remote retailer in Australia!

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We are dedicated to serving and uplifting remote communities.

Job Description n

We are looking for a passionate and experienced Training Officer to join our People & Culture team, based at our Darwin Support Office.

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In this hands‑on role, you will deliver and assess accredited retail training programs to help local store staff develop their skills, confidence and career opportunities.

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You will work closely with trainees, Store Managers and the Training team, providing both face‑to‑face and virtual training and support. Regular travel to remote communities is a key part of this role, with trips of up to a week at a time.

Key Responsibilities n

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- Deliver and assess accredited retail training programs in remote Aboriginal communities.
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- Provide trainees with engaging and flexible face‑to‑face and virtual training and support.
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- Monitor trainee progress, provide regular feedback and support trainees to successfully complete their training.
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- Conduct Language, Literacy and Numeracy (LLN) assessments and provide appropriate learning support.
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- Work with Store Managers to identify and recruit potential trainees.
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- Plan and coordinate training visits in line with program and contractual requirements.
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- Support VET in Schools programs through school visits and practical training.
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- Build strong relationships with trainees, Store Managers, Apprenticeships Support Officers and other key stakeholders.
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- Maintain accurate student records and data using VETtrak.
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- Support training compliance, validation and continuous improvement activities in line with RTO requirements.
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- Contribute to the ongoing improvement of training resources and delivery methods.
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Desired Skills and Experience n

What We’re Looking For

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- TAE40122 Certificate IV in Training and Assessment.
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- SIR40316 Certificate IV in Retail Management.
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- Strong training, assessment, mentoring and coaching skills.
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- Excellent written and verbal communication skills.
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- Strong interpersonal and relationship‑building skills.
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- High cultural intelligence, particularly when working with Australian Indigenous cultures and communities.
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- Strong organisational skills and attention to detail.
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- Strong computer literacy with the ability to gather, interpret and report data.
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- A practical, hands‑on approach with strong problem‑solving skills.
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- Working with Children Check and National Police Certificate, or the ability to obtain them.
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- Willingness and ability to regularly travel to remote communities for up to a week at a time.
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- Minimum two years’ experience in a training role, with proven experience as a trainer and assessor.
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- Experience working effectively with people from diverse cultural and social backgrounds.
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- Experience using the VETtrak student management system.
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- HLTAID011 Provide First Aid certification, or the ability to obtain it.
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- SIT20322 Certificate II in Hospitality or SIT30622 Certificate III in Hospitality, or the ability to obtain either qualification.
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- SITHFAB021 Provide Responsible Service of Alcohol, or the ability to obtain it.
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- Experience working in a changing retail environment.
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- Previous experience working with Indigenous people is highly regarded.
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Why Join Outback Stores?

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- Make a meaningful difference by building skills and career opportunities for local people in remote communities.
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- Experience unique opportunities to travel and work across remote Australia.
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- Work in a supportive and inclusive team environment.
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- Opportunities for professional development and career growth.
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- Competitive pay and employee benefits.
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Outback Stores offers an experience like no other and the chance to use your training skills to make a genuine difference in remote communities.

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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📌 Training Officer (Darwin City)
🏢 Elmo
📍 Darwin City