Job Description

Mirrastone is Victoria's Number One builder of residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.

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Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Soho Living, and Marque, just to name a few.

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We are going through huge growth in the Ballarat region .

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Sherridon Homes is now seeking a Pre-site Construction Administrator/ Customer Experience Coordinator to join our supportive and dynamic team. This is the perfect time to join a growing team and be part of that journey.

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This role will be crucial in taking care of our customers throughout the administration of their build through to site start.

The Role n

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- Coordinating permits, contract drawings and drawing amendments
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- Following up on finance approvals and arranging warranty insurance
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- You will deliver an exceptional journey to our customers, building a home experience.
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- Working within a tight-knit and supportive team
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- Ability to establish strong networks with internal and external stakeholders
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- Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience
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- Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures
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- Supporting the Construction team to achieve a higher standard for our customers.
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About You nn
- You have a high emphasis on Customer Service
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- A caring/empathetic nature when dealing with clients and colleagues
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- Well-developed communication skills
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- High level of personal presentation
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- Driven with a “Can Do” attitude
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- Strong attention to detail
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- Enjoy the excitement of being a part of a rapidly expanding business
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Qualifications and Experience nn
- Qualifications in the building industry are highly regarded
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- Highly developed computer literacy skills
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- Able to prioritize and handle a large workload
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- A robust work ethic and the ability to multitask
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- Strong written & verbal communication skills, including a professional phone manner
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What's on offer nn
- A passionate and fun team
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- Training, development, and mentoring
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- Opportunities to grow within the organisation
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- Lollies, coffees, lunches, extravagant company events
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- Diversity, inclusion, and a bunch of fun people doing fun things
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You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.

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📌 Pre-site construction administrator - Ballarat (Mount Pleasant)
🏢 Mirrastone
📍 Mount Pleasant