Job Description

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Key Responsibilities of the role include;

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Acquiring new clients
n Owning, managing and responding to RFQ’s, RFI’s and RFP’s
n Developing quotes and proposals in conjunction with the Black Box Solutions team
n Managing selected key accounts
n Establishing and maintaining client relationships across all levels of the organisation
n Managing contract renewals for selected existing clients
n Development and maintaining an active account plan for key clients
n Running regular innovation and roadmap sessions with clients
n Pitching solutions and services
n Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
n Selling value to avoid discounting
n Achieving and maintaining Vendor certifications
n Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
n Achieving quarterly and annual Revenue and Gross Margin targets.

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n You will have the following skills and experience;

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Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS)



platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
n High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events
n Understanding of, and abides by, the principles and practices of strategic, value-based selling
n Identifies client needs and translates these into sales opportunities for Black Box
n Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
n Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
n Excellent Communication skills – both written and oral
n The ability to handle pressure and meet tight deadlines
n Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a quick-paced, dynamic work environment
n 6+ years’ experience with proven track records of exceeding quota and key performance metrics.
n Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential

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#LI-RS1

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📌 Business Development Manager (Melbourne)
🏢 Black Box
📍 Melbourne