Job Description

Recruitment 247 is currently seeking an experienced ICT Service Delivery Coordinator to support the operational management of critical ICT services and technologies within a large-scale technology program.

n

This is an excellent opportunity for a customer-focused ICT professional with experience in service management, ICT operations, vendor coordination, and stakeholder engagement to play a key role in the delivery of essential technology services.

About the Role n

Working closely with the Service Delivery Manager, you will be responsible for supporting the day-to-day delivery of ICT services, ensuring operational excellence, service continuity, and positive stakeholder outcomes.

n

You will act as the primary operational contact for customers, vendors, and support providers while coordinating service activities, managing incidents and escalations, and driving continuous improvement initiatives.

n

n
- Act as the primary operational contact for customers, managing enquiries, communications, and service review meetings
n
- Liaise with vendors and external stakeholders to ensure service delivery objectives are achieved
n
- Coordinate and manage operational service activities, including incident and fault resolution
n
- Drive service desk escalations to resolution across customers, support teams, and vendors
n
- Manage hardware asset activities, including break-fix requirements, spares management, and audits
n
- Monitor and track operational risks, issues, and required actions
n
- Support ongoing business-as-usual operations and technology lifecycle activities
n
- Coordinate vendor service reviews and operational meetings
n
- Maintain service documentation, procedures, knowledge articles, and operational records
n
- Contribute to service reporting and performance measurement activities
n
- Assist with the management of service plans, contracts, budgets,



and cost recovery agreements
n
- Deliver minor technology lifecycle initiatives and support ICT project activities
n
- Build robust working relationships with internal and external stakeholders
n

n

The successful candidate will be able to:

n

n
- Lead operational service meetings independently
n
- Effectively manage vendor escalations and service issues
n
- Coordinate the resolution of complex incidents
n
- Maintain accurate service and operational documentation
n
- Manage risks, issues, and action registers
n
- Build strong relationships with customers and stakeholders
n
- Identify and implement service improvement opportunities
n

Whats on Offer nn
- Opportunity to work within a large and complex ICT environment
n
- Diverse and challenging role with strong stakeholder engagement
n
- Supportive team environment
n
- Exposure to service management, operational governance, and technology lifecycle activities
n

About the Candidate nn
- 3-5 years' experience in ICT Service Delivery, Service Management, Managed Services, or ICT Operations
n
- Exceptional customer service and stakeholder engagement skills
n
- Proven experience managing incidents, problems, and escalations
n
- Experience coordinating technical teams and service providers
n
- Strong understanding of ITIL service management principles
n
- Experience working with vendors and external support providers
n
- Solid organisational, communication, and documentation skills
n
- The ability to manage competing priorities in a fast-paced environment
n
- A proactive approach to service improvement and problem solving
n

Highly Desirable nn
- Previous Queensland Government experience
n
- Experience supporting large-scale ICT environments
n
- Experience maintaining risk and issue registersStrong analytical and reporting capabilities
n
- A genuine willingness to learn and continuously improve
n

#J-18808-Ljbffr

📌 ICT Service Delivery Coordinator (Brisbane)
🏢 Recruitment 24/7
📍 Brisbane