Job Description

Are you an experienced IT Support or Desktop Support professional who enjoys solving technical problems and delivering exceptional customer service?

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We’re looking for a customer-focused IT Support Officer to join a collaborative technology team based in Osborne Park.

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You’ll provide a mix of face-to-face and remote IT support, troubleshooting issues across desktops, hardware, software, Windows environments, business applications and networks.

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This is a broad, hands-on support role where your ability to communicate with users, provide exceptional customer service and take ownership of technical issues is just as significant as your technical capability.

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Some networking experience would be highly regarded, you should be comfortable with basic network troubleshooting and have a good understanding of TCP/IP networking.

What you’ll be doing n

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- Providing face-to-face and remote IT support to users across the business.
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- Managing and resolving IT incidents and service requests.
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- Delivering hands-on desktop support across PCs, laptops, printers and peripherals.
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- Troubleshooting Windows desktop, hardware and software issues.
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- Supporting Active Directory and Windows environments.
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- Troubleshooting network connectivity and network-related faults.
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- Working with TCP/IP, DNS, DHCP and network devices.
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- Installing, configuring and supporting business applications and IT systems.
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- Escalating more complex technical issues to specialist IT teams where required.
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- Working with vendors and service providers to resolve technical issues.
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- Assisting with IT projects, system upgrades and technology improvements.
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- Participating in an after-hours on-call roster when required.
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- Providing IT support across different business sites as required.
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What we’re looking for n

We’re looking for someone who combines strong technical support skills with exceptional customer service.

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You’ll be confident dealing directly with users, able to explain technical issues to non-technical people and comfortable taking ownership of issues through to resolution.

Ideally, you’ll bring: n

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- Experience in IT Support, Desktop Support, Technical Support, Level 2 Support or Site Support.
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- Strong customer service and communication skills.
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- Experience providing both face-to-face and remote IT support.
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- Strong troubleshooting skills across hardware, software and desktop environments.
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- Working knowledge of Active Directory and Windows Server.
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- Good foundational networking knowledge, including TCP/IP.
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- Experience troubleshooting network connectivity issues.
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- The ability to troubleshoot PCs, printers and other IT hardware.
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- Strong problem-solving and time-management skills.
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- The ability to work independently while collaborating with a broader IT team.
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- A valid Australian driver’s licence and vehicle.
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You must have the right to work in Australia and hold a valid Australian driver’s licence to be considered.

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📌 IT Support Officer | Desktop Support | Level 2 (Perth)
🏢 Mansell Taylor Consulting
📍 Perth