Job Description

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The OpportunityAs a Communications and Customer Service Officer, you'll be at the frontline of VicGrid's engagement with communities, rightsholders, landholders, industry stakeholders and the broader public. You'll play a key role in helping people navigate VicGrid's projects, programs and activities, managing a high volume of enquiries and ensuring stakeholders receive timely, accurate and consistent information. This is a fast-paced and rewarding role where your communication skills, customer focus and ability to build positive relationships will help strengthen trust and support meaningful engagement across Victoria.

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You can also refer to the Position Description for more information.

What you will deliver n

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- Be the first point of contact for communities, rightsholders, landholders and partners and stakeholders, providing responsive, high-quality support across phone, email and online channels
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- Deliver clear and trusted advice, ensuring stakeholders receive timely, accurate and consistent information about VicGrid's projects, programs and priorities
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- Build strong internal partnerships to coordinate responses, resolve complex enquiries and help deliver a seamless customer experience
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- Drive continuous improvement by identifying trends, capturing feedback and helping enhance engagement, communication and customer service across VicGrid
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What you will bring nn
- A passion for customer service and engagement, with experience building positive relationships and delivering outstanding outcomes in a fast-paced environment
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- Exceptional communication skills, with the ability to translate complex information into clear, concise and audience-friendly messages
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- Strong stakeholder management and influencing capability, enabling you to build trust, navigate competing priorities and provide sound advice under pressure
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- A well-organised and proactive approach, with experience managing high enquiry volumes, maintaining accurate records and using CRM or stakeholder management systems effectively.
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Experience in government, infrastructure, energy, utilities or other community-facing environments, along with qualifications in communications, journalism or a related discipline will be highly regarded.

What we offer you n

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- Career development and growth opportunities
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- Access to our Employee Assistance Program (EAP), available to employees and their families for work and personal support
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- Annual salary increases and incremental performance-based payments
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- 17.5% annual leave loading, plus the option to purchase additional leave
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Other relevant information: Preferred candidates must complete pre-employment screening, including a Declaration and Consent form and a National Police Check.

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Applicants must hold valid work rights for the advertised employment period. Ongoing appointments, if offered, are only available to Australian/New Zealand citizens or Australian permanent residents.

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Applications close at 11:59pm on Monday October 5, 2026.

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Communications and Customer Service Officer • Melbourne, VIC, AU

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📌 Communications And Customer Service Officer (Melbourne)
🏢 State Of Victoria
📍 Melbourne